Customer Care Specialist

Preply

. Answer customers’ questions and resolve issues .

Posted 10/7/2026full-timeRemote • IndiaMid-LevelSenior💰 $8,004 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical and analytical skills to provide proactive solutions while ensuring customer satisfaction. Possesses outstanding written and verbal communication abilities, with a customer-centric mindset and a passion for continuous learning.

Highest-signal resume keywords

Customer Support ExperienceFluency In EnglishTechnical And Analytical SkillsOutstanding Written And Verbal SkillsEmpathetic Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem SolvingUser Feedback TrackingLive Chat SupportCreating Simple SolutionsUnderstanding Customer Needs

Soft Skills

Customer-Centric MindsetExcellent Listening SkillsTeam CollaborationProactive ApproachDesire For Self-Improvement

Tools & Technologies

Computer With i5 Or i7 Processor16GB RAM256GB SSDInternet Connection Of At Least 30mbs

Industry Keywords

Customer SatisfactionContinuous AttendanceRotating ShiftsOnboarding And Training

About the role

Key responsibilities & impact

Answer customers’ questions and resolve issues
Identify problem areas and flag them to the concerned team
Ensure customer satisfaction
Collect and track user feedback
Work closely with product teams to resolve issues and share customer feedback
Support Preply users as a Customer Advocate through written channels

Requirements

What you’ll need

Previous experience providing support through live chats
Fluency in English
Strong technical and analytical skills
Ability to provide proactive and innovative solutions
Outstanding written and verbal skills
Ability to understand customers’ needs
Ability to work in teams
Customer-centric, empathetic mindset with excellent listening skills
Ability to focus on what counts and create simple solutions for fast results
Passion for learning and desire for self-improvement
Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
Internet connection of at least 30mbs
Availability for rotating morning, afternoon, evening, weekend, and night shifts
Continuous attendance and no planned leave during the first 3 months of onboarding and training

Benefits

Comp & perks

Monthly rotating schedule with 9-hour shifts and at least 11 hours between shifts
Professional development support during and after onboarding
No calls—written communication via chats, emails, and social
Dynamic environment with reasonable goals and clear KPIs