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About the role
Key responsibilities & impact- Own platform user experiences, operational workflows, and systems supporting matching school district demand with clinical supply
- Map end-to-end service blueprints across district, clinician, operational, technical, and third-party data interactions
- Identify structural failure points, hidden dependencies, bottlenecks, and unnecessary operational handoffs
- Conduct discovery with internal operators and transition manual practices into instrumented, scalable product features
- Define Jobs-to-be-Done and optimize intuitive end-to-end UX for non-technical internal users
- Design Human-in-the-Loop systems combining algorithmic automation with human decision support
- Evaluate Build vs. Buy options and lead integration of disparate backend systems
- Own product definition and delivery for clinician-to-referral matching, caseload allocation, schedule optimization, and capacity management
- Identify AI-enabled opportunities involving generative AI, document parsing, and agentic workflows while maintaining data governance, FERPA, and clinical compliance
- Partner with Operations and Enablement on workflow adoption, telemetry, feedback loops, utilization, and user sentiment
- Deliver product outcomes that drive fulfillment metrics
- Direct an agile engineering pod and collaborate with operations, clinical, marketing, and support stakeholders
- Partner strategically with the VP of Enterprise Operations & Transformation, Engineering Manager, and Design Lead
Requirements
What you’ll need- 8+ years of product management experience
- Experience owning complex systems, two-sided marketplaces, logistics/fulfillment engines, or enterprise workflow transformation at the Senior PM level
- Ability to interview non-technical operators and diagnose root causes, data gaps, and hidden operational friction
- Strong UX acumen designing workflows for internal, non-technical users
- Experience leading major cross-functional initiatives and shipping complex, multi-stakeholder releases
- Fluency in business metrics such as margin, capacity utilization, and fill rate
- Expertise in service design and detailed service blueprinting
- Ability to navigate Build vs. Buy decisions
- Experience integrating products with third-party enterprise systems and internal data pipelines
- Experience using Jobs-to-be-Done frameworks for internal tools
- Skill designing Human-in-the-Loop systems, exception queues, triage dashboards, and task-management tools
- Track record partnering on rollout of internal tools or workflow overhauls, including training, migration planning, and adoption tracking
- Understanding of operational efficiency KPIs such as throughput velocity, capacity utilization, and fill rates
- Proficiency with AI prototyping tools; build-first approach and ability to define AI strategy and responsible-use standards
- Bachelor’s degree or equivalent practical experience
- MBA is an asset
- Must be authorized to work in the United States without visa sponsorship, now or in the future
Benefits
Comp & perks- Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
- 11 observed holidays
- Discretionary paid time off for salaried team members
- 401K savings plan with a discretionary company match
- $500 home office stipend
- Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
- Wellness programs with Headspace, Peloton and One Medical
- Paid parental and caregiving leave
- Professional Development opportunities and eligibility to apply for the scholarship program
- Collaborative, inclusive, and fun culture recognized as Great Place to Work certified
- Employee Resource Groups
- Volunteer time off and donation matching
- Meaningful opportunity to join a mission-driven team helping students access special education services