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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing, configuring, and maintaining lab hardware and networking systems, with a strong focus on AI/ML technologies and effective documentation practices. Possesses a customer-service mindset and the ability to work independently in dynamic environments.
Highest-signal resume keywords
Server Hardware InstallationNetworking Equipment ConfigurationAI/ML Hardware EcosystemsVirtualization Platforms (VMware, Hyper-V)Technical Support for Demonstrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Server HardwareNetworking GearAI/ML Demonstration SystemsVirtualization PlatformsBasic Networking ConceptsTroubleshooting HardwareOperating System InstallationDocumentation PracticesInventory TrackingChange Management
Soft Skills
Effective CommunicationDetail-OrientedCustomer-Service MindsetIndependent WorkCollaboration
Certifications & Qualifications
Bachelor's Degree in Information TechnologyBachelor's Degree in Computer Science
Industry Keywords
Lab SupportIT InfrastructureDemonstration EnvironmentsData Center OperationsSafety Compliance
Tech Stack
Tools & technologiesTCP/IPVMware
About the role
Key responsibilities & impact- Install, configure, and maintain lab hardware, servers, networking gear, and AI/ML demonstration systems at the Orlando site
- Set up and tear down demonstration environments for customer visits, partner sessions, and internal training events
- Monitor lab infrastructure health, identify issues proactively, and resolve incidents
- Coordinate with vendors and internal teams on hardware warranties, RMAs, and equipment refresh cycles
- Maintain inventory of lab assets, cabling, and consumables; track equipment assignments and locations
- Support physical site operations including workspace setup, signage, security access, and safety compliance
- Document lab configurations, network topologies, and standard operating procedures
- Collaborate with Lab Management and Solutions Engineering on capacity, growth, and new technology introductions
- Provide on-site technical support during customer demonstrations and executive briefings
- Escalate complex issues to senior engineering staff and follow through on resolution
Requirements
What you’ll need- Familiarity with server, storage, and networking hardware commonly used in lab and demonstration environments
- Familiarity with virtualization platforms (VMware, Hyper-V) and container-based demonstration stacks
- Familiarity with AI/ML hardware ecosystems including GPU servers, inference appliances, and supporting infrastructure
- Familiarity with basic networking concepts (TCP/IP, VLANs, routing) and physical cabling standards
- Strong hands-on technical aptitude with the ability to install, configure, and troubleshoot hardware and software systems
- Detail-oriented with disciplined approach to documentation, inventory tracking, and change management
- Effective communication skills; ability to coordinate with engineers, sales teams, and vendors
- Ability to work independently at a remote site with minimal supervision
- Customer-service mindset with comfort supporting customer-facing demonstrations and executive visits
- Ability to lift and move hardware up to 50 lbs and work in data center/lab environments
- 3-5 years of experience in IT infrastructure, lab support, or systems administration roles
- Hands-on experience with server hardware, networking equipment, and operating system installation
- Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience
- Regular participation in on-site customer demonstrations and team meetings
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Approximately 10% travel to other Presidio sites for training or cross-site collaboration