Presidio

IT Support

• Manage user access, roles, profiles, and permissions while ensuring platform stability and security
• Support and maintain Certinia PSA, ERP, Accounting, and Revenue Management modules
• Configure page layouts, workflows, and approval processes
• Maintain data integrity, perform imports/exports, and conduct routine audits
• Gather stakeholder requirements, design scalable solutions, and optimize workflows for project, financial, and operational needs
• Build and maintain dashboards, reports, and analytics for data-driven decision-making
• Monitor Salesforce and Certinia updates, recommend improvements, and coordinate customizations and integrations
• Provide user support, develop documentation, and deliver training

IT Administrator

Full-stack Engineer

• Work with a team of engineers on client projects and ongoing professional services engagements
• Design and implement VMware solutions for clients
• Deliver VMware workshops for customers
• Lead customer engagements to identify and manage workload migrations
• Provide occasional post-implementation support and troubleshooting for clients
• Author professional technical documentation for client review
• Create logical and physical diagrams using Microsoft Visio or equivalent
• Track and enter time spent into required systems promptly
• Lead conversations and whiteboarding sessions with clients and/or peers
• Report to the Senior Director of Modern Platforms Virtualization
• Travel up to 5% as needed

Senior Engineer, Modern Platforms, Virtualization

Revenue Operations

• Serve as the primary Revenue Operations business partner to the Chief Customer Officer and the CCO Leadership Team
• Lead annual planning, quarterly business reviews, monthly operating reviews, and executive business cadence
• Develop executive dashboards and KPIs covering bookings, revenue, gross profit, services performance, customer health, utilization, backlog, and operational metrics
• Partner with Finance, Sales, HR, Marketing, IT, and Business Unit leaders to align operational priorities and execute strategic initiatives
• Lead forecasting, performance analysis, and executive reporting to support business decisions and identify risks and opportunities
• Drive cross-functional transformation programs focused on operational efficiency, customer experience, and profitable growth
• Evaluate emerging technologies and best practices to evolve the CCO operating model and improve organizational productivity
• Develop scalable reporting, governance, and business processes
• Partner with leaders on business cases, investment decisions, resource planning, and organizational effectiveness
• Lead operational readiness for acquisitions, new programs, organizational changes, and strategic initiatives
• Ensure data quality, reporting consistency, and executive visibility across the CCO organization
• Build strong relationships across Executive Leadership to influence decisions and drive alignment

Revenue Operations Director

• Serve as the primary Revenue Operations business partner to the Chief Customer Officer and CCO Leadership Team
• Lead annual planning, quarterly business reviews, monthly operating reviews, and executive business cadence
• Develop executive dashboards and KPIs covering bookings, revenue, gross profit, services performance, customer health, utilization, backlog, and operational metrics
• Partner with Finance, Sales, HR, Marketing, IT, and Business Unit leaders to align priorities and execute strategic initiatives
• Lead forecasting, performance analysis, and executive reporting
• Drive cross-functional transformation programs focused on operational efficiency, customer experience, and profitable growth
• Evaluate emerging technologies and best practices to improve the CCO operating model and organizational productivity
• Develop scalable reporting, governance, and business processes
• Partner with leaders on business cases, investment decisions, resource planning, and organizational effectiveness
• Lead operational readiness for acquisitions, new programs, organizational changes, and strategic initiatives
• Ensure data quality, reporting consistency, and executive visibility across the CCO organization
• Build relationships across Executive Leadership to influence decisions and drive alignment

Security Analyst

• Support secure client environments through active threat hunting, reporting, and consulting on client environments
• Provide first-line support, expertise, and oversight to in-house Security Analysts
• Work with Lead Security Analysts, Security Engineering, and the Presidio Managed Services organization to meet client service expectations
• Provide feedback, mentorship, and development opportunities to team members
• Plan and execute long-term strategies benefiting clients and services
• Serve as the Named Security Analyst for Presidio MDR clients
• Create and maintain technical documentation
• Analyze security events and determine malicious activity
• Create security write-ups describing security issues, analysis, and remediation techniques
• Collaborate with Senior Security Analysts, Engineering, and Architecture teams to create and tune security use cases across platforms
• Assist Engineering with managing toolset access for the Analyst Team
• Develop and monitor metrics for security activities, identify trends, and formulate continuous-improvement action plans
• Ensure adherence to SOPs and quality-control procedures
• Develop enhancements for alerting and operational tools
• Contribute to and enforce best-practice policies and submit content to the Knowledge Base
• Conduct root-cause analysis of critical events to improve preventative and reactive processes
• Stay current on cybersecurity trends, tools, standards, best practices, and news
• Generate comprehensive security write-ups detailing issues, analysis, and remediation strategies

Senior Security Analyst, Managed Services

• Support secure client environments through active threat hunting, reporting, and consultation on current client-environment states
• Act as the first line of support for in-house Security Analysts requiring additional expertise or oversight
• Work with Lead Security Analysts, Security Engineering, and other Managed Services personnel to meet client service expectations
• Provide feedback, mentorship, and development opportunities to team members
• Plan and execute long-term strategies benefiting clients and services
• Serve as the Named Security Analyst for Presidio MDR clients
• Create and maintain technical documentation
• Analyze security events and determine malicious activity
• Create security write-ups covering security issues, analysis, and remediation techniques
• Collaborate with Senior Security Analysts, Engineering, and Architecture teams to create and tune security use cases across platforms
• Assist Engineering with managing toolset access for the Analyst Team
• Develop and monitor security-activity metrics, identify trends, and formulate continuous-improvement action plans
• Ensure adherence to SOPs and quality-control procedures and enhance alerting and operational tools
• Contribute to and enforce best-practice policies and submit content to the Knowledge Base
• Perform root-cause analysis of critical events to refine preventative and reactive processes
• Stay current on cybersecurity trends, tools, standards, best practices, and news
• Generate comprehensive security write-ups detailing issues, analysis, and remediation strategies

Senior Security Analyst – Managed Services

Data Analyst

• Lead executive discovery, envisioning, assessments, and workshops
• Translate ambiguous business problems into prioritized use cases, data products, and measurable outcomes
• Build relationships across business, data, application, security, and cloud teams
• Partner with account teams on opportunity qualification and account strategy
• Define end-to-end architectures across ingestion, integration, storage, transformation, governance, analytics, ML, and GenAI
• Create proposals and SOWs with scope, assumptions, staffing, estimates, risks, and dependencies
• Ensure proposed approaches are viable, secure, supportable, outcome-aligned, and ready for delivery
• Shape database, data platform, and cloud modernization roadmaps with hyperscaler and technology partners
• Provide architectural leadership through discovery, proof-of-value, pilot, and early implementation
• Mitigate technical risk and support presales-to-delivery handoff
• Document outcomes, assumptions, decisions, estimates, and acceptance criteria
• Recommend analytics, ML, AI, or GenAI solutions, including RAG, agents, grounding, evaluation, and guardrails
• Apply data governance, cataloging, lineage, quality, and security-by-design practices

Client Principal, Data Analytics and AI

• Lead executive discovery, envisioning, assessments, and workshops
• Translate ambiguous client problems into prioritized use cases, data products, and measurable outcomes
• Build relationships across business, data, application, security, and cloud teams
• Partner with account teams on opportunity qualification and account strategy
• Define end-to-end architectures across ingestion, integration, storage, transformation, governance, analytics, ML, and GenAI
• Create proposals and SOWs with clear scope, assumptions, staffing, estimates, risks, and dependencies
• Ensure proposed approaches are viable, secure, supportable, outcome-aligned, and ready for delivery
• Shape database, data platform, and cloud modernization roadmaps with hyperscaler and technology partners
• Provide architectural leadership through discovery, proof-of-value, pilot, and early implementation
• Mitigate technical risk
• Document outcomes, assumptions, decisions, estimates, and acceptance criteria for presales-to-delivery handoff
• Recommend analytics, ML, AI, or GenAI solutions, including RAG, agents, grounding, evaluation, and guardrails
• Apply data governance, cataloging, lineage, quality, and security-by-design practices
• Partner with account teams, architects, delivery leaders, and technology partners to develop commercially viable solutions and mobilize successful delivery
• Report to the Managing Client Principal

Engineer

• Manage and maintain Managed Services monitoring platforms under direct supervision of the Engineering Manager
• Act as the primary point of contact for assigned incidents and retain ownership through resolution
• Interact with peers and management via phone, instant messaging, video, and email to resolve internal issues within defined SLAs
• Document all actions and communications in ServiceNow
• Troubleshoot monitoring-device issues involving SNMP, WMI, SYSLOG, APIs, and related platform technologies
• Oversee daily operation of internal and client-facing monitoring solutions, including software support, threshold adjustments, customizations, and special projects
• Deliver fast and accurate outcomes using the monitoring toolset
• Provide management feedback on process improvements and areas of concern
• Communicate with clients, peers, teams, and managers regarding incident and change management
• Create and maintain technical documentation
• Provide emergency on-call support on a rotating schedule
• Remain available while on shift through instant messaging, phone, email, and other approved communication methods
• Test new features and functionality and help develop implementation and verification plans for live-network operation
• Troubleshoot and resolve configuration, customization, and production issues
• Track vendor support cases through resolution
• Define best-practice policies for supported products and submit them to the Knowledge Base
• Develop additional product skills as business needs require
• Manage service tickets and tasks assigned to personal and team queues
• Define services and capabilities in clear language accessible to non-technical resources
• Perform other duties as assigned

Platform Tooling Engineer

Platform Engineer

• Manage and maintain Managed Services monitoring platforms under the supervision of the Engineering Manager
• Serve as the primary point of contact for assigned incidents and retain ownership through resolution
• Troubleshoot monitoring-device issues involving SNMP, WMI, SYSLOG, APIs, and related platforms
• Oversee daily operations of internal and client-facing monitoring solutions, including software support, threshold adjustments, customizations, and special projects
• Deliver fast and accurate outcomes within the monitoring toolset
• Provide management feedback on process improvements and areas of concern
• Communicate with clients, peers, teams, and managers regarding incident and change management
• Create and maintain technical documentation
• Provide emergency on-call support on a rotating schedule
• Remain available during shifts through instant messaging, phone, email, and other approved communication methods
• Test new features and functionality and help develop implementation and verification plans for live-network operation
• Troubleshoot and resolve configuration, customization, and production issues
• Track vendor support cases through problem resolution
• Define best-practice policies for supported products and submit them to the Knowledge Base
• Develop additional product skills as business needs require
• Manage assigned service tickets and tasks in personal and team queues
• Define services and capabilities in clear language for non-technical audiences
• Perform other duties as assigned

Engineer, Platform Tooling

Account Manager

• Engage with customers and technology partners to drive business growth
• Nurture and expand relationships with existing clients
• Prospect for new business opportunities
• Develop and execute account plans aligned with sales targets and customer business objectives
• Collaborate with internal teams to leverage resources and technology solutions
• Maintain operational understanding of accounts to ensure seamless delivery of services and solutions
• Track performance metrics, forecast revenue, and analyze account health
• Build and maintain relationships with technology partners including AWS, Microsoft, and Cisco
• Create joint go-to-market strategies with technology partners
• Meet or exceed assigned revenue targets and customer engagement goals through proactive relationship management and consultative selling

Senior Account Manager

• Engage with customers and technology partners to drive business growth
• Nurture and expand relationships with existing clients
• Prospect for new business opportunities
• Develop and strengthen customer relationships and identify upsell/cross-sell opportunities
• Identify and engage prospective customers in target industries
• Develop new business leads and convert prospects into long-term clients
• Develop and execute account plans aligned with sales targets and customer business objectives
• Collaborate with internal teams to leverage resources and technology solutions
• Maintain operational understanding of accounts
• Ensure seamless delivery of services and solutions
• Track performance metrics, forecast revenue, and analyze account health
• Build and maintain relationships with technology partners such as AWS, Microsoft, and Cisco
• Create joint go-to-market strategies
• Meet or exceed assigned revenue targets and customer engagement goals through proactive relationship management and consultative selling
• Travel locally approximately 20%

General

• Drive growth in Cisco service contract renewals through client retention, upselling, account expansion, and identifying white-space opportunities
• Manage assigned customer Cisco renewals and renewal timelines
• Review renewals for upsell opportunities, position new offers, and create and present quotes and proposals
• Participate in Presidio/OEM strategy meetings involving multi-year renewals, Enterprise Agreements, and strategic programs
• Present offerings to customers, address questions, and drive opportunities to closure
• Support the Services Enterprise Agreement sales cycle by identifying target customers, building renewal comparison quotes, and scoping CX proposals in EAMP
• Prepare customers for Services Enterprise Agreement True Forwards, validate inventory changes, assist with estimates, and coordinate with Cisco asset management teams
• Maintain and reconcile customers' Cisco contract inventories
• Triage Cisco services questions and issues internally and externally
• Promote and develop the Cisco service practice to increase attach rates, renewal rates, and Services Enterprise Agreement adoption
• Forecast the renewals pipeline with Account Executives
• Collaborate with manufacturer representatives to secure pricing and ensure timely renewals
• Review contracts for accuracy, maintain consolidated contracts, and manage customer access
• Prepare and process orders using internal tools
• Track orders, escalate as needed, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients

Specialist, Cisco Services – Renewals

• Proactively manage customer Cisco renewals and timelines for assigned accounts
• Review renewals for upsell opportunities, position new offers, and create and present quotes/proposals
• Participate in Presidio/OEM strategy meetings relating to renewals, including multi-year agreements and transitions to Enterprise Agreements
• Present offerings in customer-facing meetings, address questions, and drive opportunities to closure
• Assist in the Services EA sales cycle by identifying qualified target customers, building renewal comparison quotes, and scoping CX proposal install bases in EAMP
• Prepare customers for Services EA True Forwards, validate inventory changes, assist with budgetary estimates, and coordinate with Cisco asset management teams
• Maintain and reconcile end-users' Cisco contract inventory
• Triage Cisco services-related questions and issues internally and externally
• Promote and develop the Cisco service practice with regional management, account executives, and cross-functional teams
• Forecast the renewals pipeline with Account Executives
• Collaborate with manufacturer representatives to secure pricing and ensure timely renewals
• Review and maintain accurate, consolidated contracts and manage customer access
• Prepare and process orders using internal tools
• Track orders to completion, escalate as required, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients as required

• Install, configure, and maintain lab hardware, servers, networking equipment, and AI/ML demonstration systems at the Orlando site
• Set up and tear down demonstration environments for customer visits, partner sessions, and internal training events
• Monitor lab infrastructure health, proactively identify issues, and resolve incidents
• Coordinate hardware warranties, RMAs, and equipment refresh cycles with vendors and internal teams
• Maintain inventory of lab assets, cabling, and consumables; track equipment assignments and locations
• Support physical site operations, including workspace setup, signage, security access, and safety compliance
• Document lab configurations, network topologies, and standard operating procedures
• Collaborate with Lab Management and Solutions Engineering on capacity, growth, and new technology introductions
• Provide on-site technical support during customer demonstrations and executive briefings
• Escalate complex issues to senior engineering staff and follow through on resolution

IT Administrator

Senior Engineer, Modern Platforms, Virtualization

Revenue Operations Director

Revenue Operations Director

Senior Security Analyst, Managed Services

Senior Security Analyst – Managed Services

Client Principal, Data Analytics and AI

Client Principal, Data Analytics and AI

Platform Tooling Engineer

Engineer, Platform Tooling

Senior Account Manager

Senior Account Manager

Specialist, Cisco Services – Renewals

Specialist, Cisco Services – Renewals

Associate Engineer