FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and organizational skills while managing multiple customer accounts and tasks. Proficient in maintaining accurate customer records and facilitating effective communication across technical and operational teams.
Highest-signal resume keywords
Customer Service OrientationOrganizational SkillsServiceNow ProficiencyCloud Technologies KnowledgeIT Service Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingService Delivery CoordinationDocumentation ManagementTask TrackingIssue EscalationBilling CoordinationContractual Inquiry ManagementService Improvement ActivitiesCustomer Retention StrategiesAction Item Follow-Up
Soft Skills
Clear CommunicationAttention to DetailRelationship BuildingMulti-TaskingProblem-Solving
Tools & Technologies
ServiceNowCloud Service Provider (CSP) ServicesIT Service Management Tools
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
Managed ServicesCustomer CommunicationOperational CoordinationService Issues MonitoringRenewal Activities
Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Complete onboarding of new Managed Services customers and coordinate internal activities
- Deliver internal and customer kickoff meetings
- Collect and maintain customer information, contacts, documentation, and service details
- Track onboarding tasks and escalate delays or risks
- Serve as day-to-day service delivery contact for assigned customers
- Monitor service issues, requests, and escalations
- Coordinate with support and operational teams to resolve customer-impacting issues
- Maintain regular customer communication and build trusted relationships
- Prepare meeting agendas, capture action items, and ensure follow-up
- Maintain customer records in ServiceNow and other required systems
- Coordinate billing, licensing, consumption, service-credit, and contractual inquiries
- Monitor renewals and coordinate renewal activities with Sales, customers, and internal teams
- Identify customer needs and potential service opportunities
- Support customer retention by addressing service concerns and outstanding issues
- Identify recurring issues and process improvements
- Participate in service improvement activities and apply best practices
Requirements
What you’ll need- 1–3 years of relevant experience
- Associate's degree or equivalent work experience and/or military experience
- Strong customer service orientation
- Strong organizational and follow-up skills
- Ability to manage multiple customers, tasks, and priorities simultaneously
- Clear and professional written and verbal communication
- Ability to work effectively across technical, operational, sales, and customer teams
- Ability to identify when an issue requires escalation and engage appropriate resources
- Strong attention to detail and commitment to maintaining accurate customer records
- Ability and willingness to learn cloud technologies, CSP services, IT service management, and managed services operations
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Veterans’ priority referral consideration
- Inclusive workplace committed to hiring candidates from all backgrounds