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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Proficient in end-user support for Mac and Windows devices, with extensive experience in incident management, ticketing systems, and software break/fix support. Capable of managing user onboarding and offboarding processes, including device imaging and configuration.
Highest-signal resume keywords
End-User SupportIncident ManagementMS Active DirectoryJAMF MDMPowerShell
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer ConfigurationSoftware Break/Fix SupportDisk ImagingDevice ManagementSystem Administration
Soft Skills
Interpersonal SkillsCommunication SkillsSelf-ManagementTask PrioritizationDocumentation Skills
Tools & Technologies
O365AWSAzureOktaIntune
Industry Keywords
Apple Business ManagerZoomTeamsSlackAV Equipment
Tech Stack
Tools & technologiesAWSAzureJamf
About the role
Key responsibilities & impact- Take end-user support calls via phone, email, and walk-up support for Mac and Windows devices
- Provide software break/fix support for devices and applications
- Complete user onboarding and offboarding, including new image builds and re-imaging current devices
- Perform installs, moves, adds, and changes for existing devices
- Manage tickets through closure
- Support printers and AV equipment, including Zoom, Teams, and Slack
- Work with Wallboards, Intune deployments, JAMF MDM, and Apple Business Manager
- Work initially in Andover, Massachusetts, and eventually in the Somerville, Massachusetts region within 6–8 months of joining
Requirements
What you’ll need- 5–7 years' experience in end-user support
- 5–7 years' experience with Incident Management and/or ticketing systems
- Experience in computer configuration and repair
- Experience using SMS or equivalent to manage systems and applications
- Experience with MS AD, Intune, JAMF MDM, and Apple Business Manager
- Experience with O365, AWS, Azure, Okta or similar, above basic administration
- Experience with PowerShell
- Experience with Apple/Mac hardware and software
- Experience with disk imaging
- Ability to lift PCs, servers, and other types of heavy equipment
- Demonstrated training, interpersonal, and communication skills
- Ability to self-manage and prioritize tasks
- Ability to learn new concepts and technologies
- Strong documentation and reporting skills
- Must work Wednesday–Saturday, 6:00 a.m.–4:00 p.m. ET, including a holiday when the shift falls on a workday
Benefits
Comp & perks- Full-time remote role
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans