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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in end-user support, including software break/fix, device configuration, and ticket management. Proficient in managing systems and applications using tools like Intune, JAMF MDM, and Apple Business Manager, with strong communication and documentation skills.
Highest-signal resume keywords
End-User SupportIncident ManagementMS Active DirectoryJAMF MDMPowerShell
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer ConfigurationDevice RepairDisk ImagingSoftware Break/Fix SupportTicket Management
Soft Skills
Interpersonal SkillsCommunication SkillsSelf-ManagementTask PrioritizationDocumentation Skills
Tools & Technologies
IntuneJAMF MDMApple Business ManagerO365AWSAzureOktaZoomTeamsSlack
Industry Keywords
End-User SupportIncident ManagementHeavy Equipment HandlingUser OnboardingUser Offboarding
Tech Stack
Tools & technologiesAWSAzureJamf
About the role
Key responsibilities & impact- Take end-user support calls via phone, email, and walk-up support for Mac and Windows devices
- Provide software break/fix support for devices and applications
- Complete user onboarding and offboarding, including new image builds and re-imaging current devices
- Perform installs, moves, adds, and changes for existing devices
- Manage tickets through closure
- Support printers and AV equipment, including Zoom, Teams, and Slack
- Work with Wallboards, Intune deployments, JAMF MDM, and Apple Business Manager
- Initially work in Andover, Massachusetts, and eventually reside in the Somerville, Massachusetts region within 6–8 months of joining
Requirements
What you’ll need- 5–7 years' experience in end-user support
- 5–7 years' experience with Incident Management and/or ticketing systems
- Experience in computer configuration and repair
- Experience using SMS or equivalent to manage systems and applications
- Experience with MS AD, Intune, JAMF MDM, and Apple Business Manager
- Experience with O365, AWS, Azure, Okta, or similar, above basic administration
- Experience with PowerShell
- Experience with Apple/Mac hardware and software
- Experience with disk imaging
- Ability to lift PCs, servers, and other types of heavy equipment
- Demonstrated training, interpersonal, and communication skills
- Ability to self-manage and prioritize tasks
- Ability to learn new concepts and technologies
- Strong documentation and reporting skills
- Ability to work Wednesday–Saturday, 6:00 a.m.–4:00 p.m. ET, including holidays when applicable
Benefits
Comp & perks- Full-time employment
- Remote work designation
- Equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans