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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in XaitCPQ platform support, including issue investigation, configuration assistance, and process documentation. Proficient in creating training materials and collaborating with stakeholders to enhance platform usability and streamline workflows.
Highest-signal resume keywords
XaitCPQ Platform SupportTechnical Support ExperienceProcess Documentation CreationStrong Written CommunicationProfessional Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProgrammingScriptingWeb APIsDelphiPlatform AdministrationSales OperationsSolution ArchitectureProfessional Services ConceptsProposal WorkflowsChange Requests
Soft Skills
Attention to DetailProfessional CommunicationMentoringProblem-SolvingCollaboration
Tools & Technologies
SalesforceServiceNowCPQ PlatformsProposal ToolsCloud TechnologiesInfrastructure TechnologiesSecurity TechnologiesData Center TechnologiesCollaboration ToolsManaged Services
Industry Keywords
Information TechnologyComputer ScienceBusinessPresalesIT OperationsTechnical SupportProfessional ServicesUser GuidesKnowledge Base ArticlesTraining Materials
Tech Stack
Tools & technologiesCloudDelphiServiceNow
About the role
Key responsibilities & impact- Serve as a primary support and ownership resource for Presidio’s XaitCPQ platform
- Investigate issues, triage bugs, provide configuration support, and guide processes
- Assist Solution Architects, Inside Sales, and presales teams with XaitCPQ usage and Professional Services scope creation
- Support service pricing documents, proposal workflows, and Project Change Requests
- Document and communicate platform issues, including reproduction steps, business impact, workarounds, and recommended fixes
- Partner with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs and improve workflows
- Create and maintain documentation, job aids, FAQs, and training materials
- Support onboarding, mentoring, and enablement for users
- Identify opportunities to simplify processes, reduce repeat questions, improve data quality, and make the platform more intuitive
Requirements
What you’ll need- Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience
- 2–4+ years of relevant experience in presales, technical support, platform administration, professional services, IT operations, or a related field
- Strong written communication skills and attention to detail
- Ability to communicate professionally through email, tickets, documentation, and live conversations
- Ability to learn new tools and processes quickly and apply that knowledge to support others
- Experience in presales, solution architecture, professional services, sales operations, platform support, or a related technical support function
- Understanding of Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests
- Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies
- Experience creating training materials, process documentation, user guides, or knowledge base articles
- Knowledge and experience with programming, scripting, web APIs, and/or Delphi
- Familiarity with XaitCPQ, Salesforce, ServiceNow, proposal tools, CPQ platforms, or services scoping workflows is helpful but not required
- Industry or manufacturer certifications are helpful but not required
Benefits
Comp & perks- Full-time remote work
- Opportunity to work with collaborative teams and gain visibility into services scoping and sales
- Career development toward solution architecture, presales operations, platform administration, sales engineering, or services strategy
- Equal Opportunity Employer commitment
- Reasonable accommodations for individuals with disabilities