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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in XaitCPQ platform support, including user assistance, issue resolution, and process improvement. Proficient in creating documentation and training materials while collaborating with stakeholders to enhance platform usability.
Highest-signal resume keywords
XaitCPQ Platform SupportTechnical Support ExperienceProcess Documentation CreationStrong Written CommunicationProfessional Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProgrammingScriptingWeb APIsDelphiProcess ImprovementAutomationReportingUser TrainingIssue InvestigationBug Triage
Soft Skills
Attention To DetailProfessional CommunicationMentoringCollaboration
Tools & Technologies
Cloud TechnologiesSecurity TechnologiesData Center TechnologiesCollaboration ToolsManaged Services
Industry Keywords
PresalesSolution ArchitectureProfessional ServicesSales OperationsPlatform Administration
Tech Stack
Tools & technologiesCloudDelphi
About the role
Key responsibilities & impact- Serve as a primary support and ownership resource for Presidio’s XaitCPQ platform
- Handle user questions, issue investigation, bug triage, configuration support, and process guidance
- Assist Solution Architects, Inside Sales, and presales teams with XaitCPQ usage, Professional Services scope creation, service pricing documents, proposal workflows, and Project Change Requests
- Identify, document, and communicate platform issues, including reproduction steps, business impact, workarounds, and recommended fixes
- Partner with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs and improve workflows
- Create and maintain documentation, job aids, FAQs, and training materials
- Support onboarding, mentoring, and enablement for users
- Improve processes, reduce repeat questions, improve data quality, and make the platform more intuitive for presales users
Requirements
What you’ll need- Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience
- 2–4+ years of relevant experience in presales, technical support, platform administration, professional services, IT operations, or a related field
- Strong written communication skills
- Attention to detail
- Ability to communicate professionally through email, tickets, documentation, and live conversations
- Ability to learn new tools and processes quickly and apply that knowledge to support others
- Knowledge and experience with programming, scripting, web APIs, and/or Delphi
- Experience in presales, solution architecture, professional services, sales operations, platform support, or a related technical support function
- Understanding of Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests
- Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies
- Experience creating training materials, process documentation, user guides, or knowledge base articles
- Comfort with automation, reporting, APIs, AI tools, scripting, or process improvement
- Industry or manufacturer certifications are helpful but not required
Benefits
Comp & perks- Remote work location
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Priority consideration for protected veterans
- Opportunity to work with collaborative teams
- Professional growth toward solution architecture, presales operations, platform administration, sales engineering, or services strategy
- Exposure to AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, and digital transformation