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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing IT Asset Management (ITAM) solutions using ServiceNow SAM and HAM, with a strong focus on software and hardware asset lifecycles, compliance, and continuous improvement. Proven ability to collaborate with stakeholders, provide technical guidance, and optimize licensing processes.
Highest-signal resume keywords
ServiceNow Software Asset Management (SAM)ServiceNow Hardware Asset Management (HAM)IT Asset Management (ITAM) Solutions ArchitectureITIL CertificationProject Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Asset Management PrinciplesServiceNow AdministrationServiceNow ConfigurationEnd-to-End ITAM Solutions DesignLicense ComplianceData Structures DesignWorkflow ConfigurationIntegration with IT SystemsAnalytical SkillsProblem-Solving Skills
Soft Skills
Strong Communication SkillsInterpersonal SkillsSelf-MotivatedProactive ApproachContinuous Improvement Focus
Tools & Technologies
ServiceNowITAM ToolsReporting ToolsDashboards
Certifications & Qualifications
ServiceNow HAM CertificationServiceNow SAM CertificationITIL Certification
Industry Keywords
Software Asset LifecycleHardware Asset LifecycleLicensing ModelsRegulatory ComplianceVendor Collaboration
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Understand stakeholder business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM
- Architect end-to-end ITAM solutions covering software and hardware asset lifecycles, license compliance, procurement, and disposal
- Design and configure ServiceNow SAM and HAM workflows, data structures, reports, and dashboards
- Collaborate with developers, administrators, and IT teams to implement and integrate ITAM solutions
- Provide technical guidance and support during implementation and operations
- Assess current ITAM processes and systems and recommend improvements
- Monitor industry trends, licensing models, and regulatory requirements and maintain compliance
- Conduct training and knowledge-sharing sessions for IT teams and end users
- Collaborate with vendors and software publishers on licensing terms, contracts, and license optimization
- Monitor solution performance, analyze metrics, and generate reports and recommendations
- Serve as an ITAM subject matter expert and apply emerging technologies and innovations
Requirements
What you’ll need- Bachelor's degree or equivalent work experience and/or military experience
- Degree in Computer Science, Information Systems, or a related field preferred
- 5–8 years' proven experience as an IT Solutions Architect, focused on IT Asset Management
- Expertise implementing ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM)
- In-depth knowledge of ITAM principles, best practices, and industry standards
- Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements
- Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules
- Experience designing and implementing end-to-end ITAM solutions, including integrations with other IT systems
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Project management skills
- Self-motivated and proactive, with focus on continuous improvement and ITAM trends and technologies
- ServiceNow HAM and SAM certifications preferred, along with ITIL
- Must reside in the Continental US
Benefits
Comp & perks- Remote work arrangement
- Travel up to 10%
- Equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans
- Opportunity to work with AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, automation, security, networking, digital transformation, and cloud computing
- Training and knowledge-sharing opportunities