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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing IT Asset Management (ITAM) solutions using ServiceNow SAM and HAM, with a strong focus on compliance, lifecycle management, and continuous improvement. Possesses strong analytical, communication, and project management skills to effectively collaborate with stakeholders and drive ITAM best practices.
Highest-signal resume keywords
ServiceNow Software Asset Management (SAM)ServiceNow Hardware Asset Management (HAM)IT Asset Management (ITAM) Solutions ArchitectureITIL CertificationEnd-to-End ITAM Solution Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Asset Management PrinciplesServiceNow AdministrationServiceNow ConfigurationServiceNow CustomizationLicense ComplianceProcurement ProcessesData AnalysisReporting and DashboardsIntegration with IT SystemsContinuous Improvement
Soft Skills
Strong Communication SkillsInterpersonal SkillsAnalytical Problem-SolvingSelf-MotivatedProactive Approach
Certifications & Qualifications
ServiceNow SAM CertificationServiceNow HAM Certification
Industry Keywords
Software Asset LifecycleHardware Asset LifecycleLicensing ModelsRegulatory ComplianceITAM Best Practices
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Understand stakeholder business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM
- Architect end-to-end ITAM solutions covering software and hardware asset lifecycles, license compliance, procurement, and disposal
- Design and configure ServiceNow SAM and HAM workflows, data structures, reports, and dashboards
- Collaborate with developers, administrators, and IT teams to implement and integrate ITAM solutions
- Provide technical guidance and support during implementation and operations
- Assess current ITAM processes and systems and recommend improvements
- Monitor industry trends, licensing models, and regulatory requirements to maintain compliance
- Conduct training and knowledge-sharing sessions on ITAM best practices and ServiceNow SAM/HAM
- Collaborate with vendors and software publishers on licensing terms, contracts, and license optimization
- Monitor solution performance, analyze metrics, and generate reports for continuous improvement
- Serve as an ITAM subject matter expert and apply emerging technologies and innovations
Requirements
What you’ll need- Bachelor's degree or equivalent work experience and/or military experience
- Degree in Computer Science, Information Systems, or a related field is preferred
- 5–8 years' proven experience as an IT Solutions Architect, focused on IT Asset Management
- Expertise implementing ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM)
- In-depth knowledge of ITAM principles, best practices, and industry standards
- Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements
- Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules
- Experience designing and implementing end-to-end ITAM solutions and integrations with other IT systems
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Project management skills
- Self-motivated and proactive, with focus on continuous improvement and ITAM trends and technologies
- ServiceNow HAM and SAM certifications and ITIL are preferred
Benefits
Comp & perks- Remote work arrangement
- Travel up to 10%
- Equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans