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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while managing engineering schedules and project timelines. Proficient in Microsoft Office, particularly Excel, with a solid understanding of technology projects and customer service.
Highest-signal resume keywords
Bachelor's Degree4+ Years Customer ExperienceMicrosoft Office ProficiencyProject Scheduling ExperienceStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingCustomer ServiceAttention to DetailProblem SolvingMulti-Project Management
Soft Skills
Excellent Communication SkillsDependablePersonableFlexibilityStrong Relationship Skills
Tools & Technologies
Microsoft ExcelCertinia
Industry Keywords
Engineering ScopesService RequestsCorporate EnvironmentFast-Paced Environment
About the role
Key responsibilities & impact- Process project-based scopes and service requests received by email
- Serve as the single point of contact for engineering scopes and service requests
- Assemble appropriate engineering teams based on skillset, scheduled meetings, and project timelines
- Ensure projects start in a timely manner
- Monitor engineering schedules to maximize utilization
- Communicate internally with engineering managers, account managers, and project managers
- Add, cancel, or modify engineer schedules
- Resolve appointment conflicts
Requirements
What you’ll need- Bachelor’s degree or equivalent experience and/or military experience
- 4+ years’ experience working in a professional/corporate/office environment
- 4+ years of customer experience
- Experience/understanding of technology projects and scheduling
- Proficiency in Microsoft Office, specifically Excel
- Great attention to detail and strong organizational skills
- Experience/understanding of Certinia is desirable but not essential
- Excellent written and verbal communication skills
- Ability to work with deadlines in a fast-paced environment
- Ability to solve problems and think quickly
- Flexibility to adapt to changing priorities
- Dependable and personable with strong customer service skills
- Basic computer knowledge
- Ability to manage multiple priorities and/or projects simultaneously
- Strong relationship skills
Benefits
Comp & perks- Full-time employment
- Reasonable accommodations for individuals with disabilities
- Equal opportunity employment
- Protected veteran and disability-inclusive workplace
- Community-focused employer
- Professional development and exposure to AI, cloud solutions, cybersecurity, networking, digital transformation, and cloud computing projects