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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while managing engineering schedules and project timelines. Proficient in Microsoft Office, particularly Excel, with a focus on customer service and problem-solving in a fast-paced environment.
Highest-signal resume keywords
Bachelor's Degree4+ Years Customer ExperienceMicrosoft Office ProficiencyStrong Organizational SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingEngineering Team AssemblyAppointment Conflict ResolutionTechnology Project UnderstandingBasic Computer Knowledge
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationProblem-Solving AbilityAbility To Work Under DeadlinesStrong Relationship Skills
Tools & Technologies
Microsoft ExcelCertinia
Industry Keywords
Professional EnvironmentCorporate EnvironmentOffice EnvironmentCustomer ServiceEngineering Management
About the role
Key responsibilities & impact- Process project-based scopes and service requests received by email
- Act as the single point of contact for engineering scopes and service requests
- Assemble appropriate engineering teams based on skillset, meetings, and project timelines
- Ensure projects start in a timely manner
- Monitor engineering schedules to maximize utilization
- Communicate internally with engineering managers, account managers, and project managers
- Add, cancel, or modify engineer schedules
- Resolve appointment conflicts
Requirements
What you’ll need- Bachelor’s degree or equivalent experience and/or military experience
- 4+ years’ experience working in a professional/corporate/office environment
- 4+ years of customer experience
- Experience/understanding of technology projects and scheduling
- Proficiency in Microsoft Office, specifically Excel
- Great attention to detail and strong organizational skills
- Excellent written and verbal communication skills
- Ability to work with deadlines in a fast-paced environment
- Ability to solve problems and think quickly
- Ability to work on multiple priorities and/or projects simultaneously
- Basic computer knowledge
- Strong relationship and customer service skills
- Experience/understanding of Certinia is desirable but not essential
- Experience/understanding of technology projects is desirable but not essential
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans