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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change management methodologies and tools, with a strong focus on driving technology adoption and stakeholder engagement. Proficient in developing communication materials and training programs to facilitate successful technology migrations.
Highest-signal resume keywords
Change Management MethodologiesProject Management SkillsADKAR MethodologiesMicrosoft TechnologiesDigital And Productivity Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementImpact AssessmentsStakeholder AnalysisAnalytical SkillsProblem-SolvingUser Adoption PlansTraining Program DevelopmentTechnology MigrationEnterprise ArchitecturePerformance Metrics Monitoring
Soft Skills
Excellent CommunicationInterpersonal SkillsFacilitation SkillsCollaborationIndependence
Tools & Technologies
Microsoft PowerCiscoTeamsZoomUI PathAgentic AIMicrosoft CoPilotJiraMiro
Certifications & Qualifications
Prosci CertificationACMP Certification
Industry Keywords
Change Management StrategiesStakeholder EngagementResistance ManagementDigital TechnologiesProductivity Technologies
About the role
Key responsibilities & impact- Develop and execute comprehensive change management strategies for technological changes
- Provide thought leadership, best practices, innovative approaches, and industry insights
- Assist stalled customers in overcoming migration issues and blockers
- Conduct impact assessments, stakeholder analyses, information inventories, and readiness assessments
- Develop and deliver multi-channel communication materials and training programs
- Facilitate stakeholder engagement to build awareness, understanding, buy-in, and support
- Monitor change progress, performance metrics, improvement areas, and corrective actions
- Collaborate with IT, IT support services, OCM, marketing, project management, and HR teams
- Identify and mitigate people-related risks during technology implementation
- Drive adoption of new technologies through change networks, senior sponsors, and resistance management
- Design and deliver training programs and workshops
- Develop user adoption plans and identify change champions
- Stay current with Digital and Productivity technologies and industry trends
Requirements
What you’ll need- 5+ years of experience
- Bachelor's degree or equivalent
- Strong project management skills
- Experience with Microsoft technologies and solutions
- Excellent communication, interpersonal, and facilitation skills
- Ability to work independently and as part of a team
- Ability to work collaboratively with cross-functional teams
- Proficiency in change management methodologies and tools
- Analytical and problem-solving abilities
- Experience with ADKAR methodologies and other OCM Frameworks
- Experience with large-scale technology migration projects
- Familiarity with Agile, KANBAN and SCRUM project management methodologies
- Familiarity with Jira and Miro collaboration tools
- Knowledge of Digital and Productivity technical solutions, including Cisco, Teams, Zoom, Microsoft Power, UI Path, Agentic AI, and Microsoft CoPilot
- Familiarity with large-scale Enterprise Architecture as it relates to OCM
- Prosci certification or similar change management certification is a plus, such as ACMP
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans
- Rolling application acceptance