Senior Multi-Cloud Engineer, Cloud Managed Services

Presidio

. Diagnose complex operational issues and identify root causes .

Posted 10/6/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and managing core services in AWS and GCP, with a strong focus on automation solutions, Infrastructure-as-Code, and AI-driven workflows. Capable of providing technical leadership and mentoring while ensuring operational excellence and customer satisfaction.

Highest-signal resume keywords

AWS Cloud ServicesGCP Cloud ServicesInfrastructure-as-CodeAutomation SolutionsAI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonTerraformCloudFormationGoogle Deployment ManagerREST APIsContainerized WorkloadsTroubleshootingRoot Cause AnalysisTechnical DocumentationOperational Excellence

Soft Skills

Analytical SkillsSystems ThinkingWritten CommunicationVerbal CommunicationMentoring

Tools & Technologies

Cloud-Native ServicesAutomation PlatformsOrchestration ToolsMonitoring ServicesIdentity Services

Certifications & Qualifications

AWS CertificationGCP Certification

Industry Keywords

Managed ServicesCloud OperationsEnterprise InfrastructurePublic Sector SupportBackground Investigations

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformPythonTerraform

About the role

Key responsibilities & impact

Diagnose complex operational issues and identify root causes
Use AI to accelerate investigation and resolution
Build automation and AI-driven workflows
Manage and support cloud-native compute, storage, networking, identity, monitoring, and security services
Develop and maintain Infrastructure-as-Code using tools such as Terraform, CloudFormation, and Google Deployment Manager
Create runbooks, knowledge base articles, and technical documentation
Measure and report on automation and AI initiatives
Drive continuous improvement, innovation, and operational excellence
Serve as the primary technical resource for managed services customers
Communicate with customers about incidents, service requests, maintenance, and changes
Deliver customer service while maintaining SLA commitments
Mentor team members and lead technical initiatives
Provide technical leadership during complex incidents, troubleshooting, root cause analysis, and corrective actions
Support customer environments across AWS and GCP and help mature GCP managed services capabilities

Requirements

What you’ll need

6+ years of experience troubleshooting and managing core services in both AWS and GCP
3+ years developing automation solutions using Python, Infrastructure-as-Code, APIs, workflows, or orchestration tools
3+ years of experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments
Demonstrated ability to leverage AI tools, assistants, and automation platforms
Experience consuming and integrating REST APIs and cloud-native services
Strong analytical and systems-thinking skills
Strong written and verbal communication skills
Experience supporting containerized workloads
At least one current AWS or GCP certification, or willingness to obtain one within 90 days of hire
Must be eligible to support public sector customers and complete required background investigations
Must be available during designated shift hours; after-hours escalation and on-call rotation may be required
Must be a US Citizen
Proof of active certification(s) is required
Candidates must successfully complete and maintain all customer-required background investigations and eligibility requirements

Benefits

Comp & perks

Remote work based in the Continental US
Associated travel of 5%
Equal opportunity employment
Reasonable accommodations for individuals with disabilities
Support for protected veterans and individuals with disabilities