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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow CMDB architecture, implementation, and optimization, with a strong focus on CSDM and data governance. Proven ability to lead workshops, mentor teams, and develop complex technical designs and integration strategies.
Highest-signal resume keywords
ServiceNow CMDB ArchitectureServiceNow CSDM ExpertiseData Governance ImplementationIntegration Strategies DevelopmentLeadership and Mentoring
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CMDB ImplementationData ModelingRelationship ModelingData NormalizationTechnical DesignRemediation PlanningAgile ExecutionEnterprise Architecture PrinciplesService Mapping IntegrationOperational Risk Management
Soft Skills
Problem-SolvingLeadershipFacilitationCommunication
Tools & Technologies
ServiceNowITSMITAMITOMDiscoveryService Graph ConnectorAIOps
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist – Data FoundationsServiceNow Certified Implementation Specialist
Industry Keywords
CMDB HealthCSDM AdoptionData GovernanceCI Class HierarchyDuplicate RemediationIdentification RulesReconciliation StrategiesService-Oriented Data DesignContinuous ImprovementBest Practices
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients
- Lead and mentor Associate, Staff, and Senior Solution Architects
- Serve as a senior ServiceNow CMDB and CSDM subject matter expert across customer engagements
- Develop repeatable methodologies, accelerators, and service offerings for CMDB implementation, remediation, CSDM adoption, and data governance
- Review statements of work, estimates, and solution approaches
- Lead CMDB, CSDM, and ServiceNow Data Foundations workshops
- Guide customers through CMDB maturity assessments, CSDM roadmaps, service awareness, data ownership, and governance adoption
- Translate customer requirements into architectures, technical designs, data models, user stories, and implementation plans
- Address complex questions concerning CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources
- Lead executive and practitioner demos, design reviews, readouts, and roadmap presentations
- Architect scalable ServiceNow CMDB solutions aligned with CSDM and customer operating models
- Design CMDB data models, CI class structures, relationship models, service models, ownership processes, and governance controls
- Define integration, identification, reconciliation, normalization, and remediation approaches
- Drive CMDB integration with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management
- Develop processes for data remediation, certification, health reporting, exception management, and continuous improvement
- Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls
- Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams
- Provide leadership during escalations, risk reviews, and technical decision-making
- Participate in technical interviews for potential new hires
- Maintain relevant ServiceNow certifications and stay current on releases, CSDM updates, CMDB Health, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices
Requirements
What you’ll need- Minimum of 5–8 years' proven experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers
- Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design
- Strong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy
- Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes
- Experience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations
- Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture
- Ability to develop complex technical designs, data models, integration strategies, testing approaches, and remediation plans
- Strong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles
- Excellent problem-solving, leadership, facilitation, and communication skills
- Ability to mentor and guide junior team members
- ServiceNow Certified System Administrator required or equivalent hands-on platform expertise
- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) required or strongly preferred
- At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience
- Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies are a plus
Benefits
Comp & perks- Remote work within the Continental United States
- 10% travel opportunity/requirement
- Equal opportunity employment
- Reasonable accommodations for individuals with disabilities
- Priority referral consideration for protected veterans