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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow CMDB architecture, implementation, and optimization, with a strong focus on data governance and CSDM solutions. Proven ability to lead workshops, mentor teams, and develop complex technical designs and integration strategies.
Highest-signal resume keywords
ServiceNow CMDB ArchitectureServiceNow CSDM ExpertiseData Governance StrategiesIntegration with ITSM and ITAMServiceNow Certified Implementation Specialist
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CMDB ImplementationData ModelingRelationship ModelingData NormalizationDuplicate RemediationTechnical DesignAgile ExecutionData Remediation ProcessesService MappingOperational Risk Management
Soft Skills
LeadershipProblem-SolvingFacilitationCommunicationMentoring
Tools & Technologies
ServiceNowITSMITAMITOMDiscoveryService Graph Connector
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist – Data FoundationsITIL CertificationAgile Certification
Industry Keywords
CMDB HealthCSDM AdoptionData GovernanceEnterprise ArchitectureChange Management
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients
- Lead and mentor Associate, Staff, and Senior Solution Architects
- Serve as a senior ServiceNow CMDB and CSDM subject matter expert across customer engagements
- Develop repeatable methodologies, accelerators, and service offerings for CMDB implementation, remediation, CSDM adoption, and data governance
- Review and refine statements of work, estimates, and solution approaches
- Lead CMDB, CSDM, and ServiceNow Data Foundations workshops
- Guide customers through CMDB maturity assessments, CSDM roadmaps, service awareness, data ownership, and governance adoption
- Translate customer requirements into architecture, technical designs, data models, user stories, and implementation plans
- Address complex questions involving CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources
- Lead executive and practitioner demos, design reviews, readouts, and roadmap presentations
- Architect scalable CMDB solutions aligned to CSDM, operating models, and ServiceNow best practices
- Design CMDB data models, CI class structures, relationship models, service models, ownership processes, and governance controls
- Define integration, identification, reconciliation, normalization, and remediation approaches
- Drive CMDB integration with Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management
- Develop processes for data remediation, certification, health reporting, exception management, and continuous improvement
- Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls
- Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams
- Provide leadership during escalations, risk reviews, and technical decision-making
- Participate in technical interviews for potential new hires
- Maintain ServiceNow certifications and stay current on releases, CSDM updates, CMDB Health, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices
Requirements
What you’ll need- 5–8 years of proven experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers
- Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design
- Strong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy
- Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes
- Experience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations
- Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture
- Ability to develop and maintain complex technical designs, data models, integration strategies, testing approaches, and remediation plans
- Strong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles
- Excellent problem-solving, leadership, facilitation, and communication skills
- Ability to mentor and guide junior team members
- ServiceNow Certified System Administrator required or equivalent hands-on platform expertise
- ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) required or strongly preferred
- At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience
- Additional ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related certifications are a plus
Benefits
Comp & perks- Remote role within the Continental United States
- 10% travel requirement
- Mentorship and professional growth opportunities
- Opportunity to work with AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, automation, security, networking, digital transformation, and cloud computing
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities