Specialist, Cisco Services – Renewals

Presidio

. Drive growth in Cisco service contract renewals through client retention, upselling, account expansion, and identifying white-space opportunities .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Cisco service contract renewals, including upselling and account expansion, while effectively collaborating with cross-functional teams and presenting strategic proposals to clients. Proficient in contract management and forecasting renewal pipelines to drive revenue growth.

Highest-signal resume keywords

Cisco Services KnowledgeContract Management ExperienceCustomer-Facing ExperienceMicrosoft Excel ProficiencyRenewal Pipeline Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementOrder ProcessingRenewal TrackingUpselling StrategiesService Lifecycle ManagementSubscription ModelsProposal CreationInventory ValidationQBR PreparationCX Proposals Scoping

Soft Skills

Strong Communication SkillsIndependent Work AbilityCross-Functional Collaboration

Tools & Technologies

CCWREAMPMicrosoft Applications

Industry Keywords

Cisco Service ContractsEnterprise AgreementsClient RetentionAccount ExpansionConsultative Selling

About the role

Key responsibilities & impact

Drive growth in Cisco service contract renewals through client retention, upselling, account expansion, and identifying white-space opportunities
Manage assigned customer Cisco renewals and renewal timelines
Review renewals for upsell opportunities, position new offers, and create and present quotes and proposals
Participate in Presidio/OEM strategy meetings involving multi-year renewals, Enterprise Agreements, and strategic programs
Present offerings to customers, address questions, and drive opportunities to closure
Support the Services Enterprise Agreement sales cycle by identifying target customers, building renewal comparison quotes, and scoping CX proposals in EAMP
Prepare customers for Services Enterprise Agreement True Forwards, validate inventory changes, assist with estimates, and coordinate with Cisco asset management teams
Maintain and reconcile customers' Cisco contract inventories
Triage Cisco services questions and issues internally and externally
Promote and develop the Cisco service practice to increase attach rates, renewal rates, and Services Enterprise Agreement adoption
Forecast the renewals pipeline with Account Executives
Collaborate with manufacturer representatives to secure pricing and ensure timely renewals
Review contracts for accuracy, maintain consolidated contracts, and manage customer access
Prepare and process orders using internal tools
Track orders, escalate as needed, and ensure accurate booking
Prepare and deliver Quarterly Business Reviews to clients

Requirements

What you’ll need

Bachelor's degree or equivalent experience and/or military experience
Proficient in Microsoft Excel and MS applications
Strong written and verbal communication skills
Ability to work independently and in a cross-functional team environment
Strong knowledge of Cisco services, contracts, and Enterprise Agreements
Familiarity with Cisco asset/contract management systems, such as CCWR and EAMP
Knowledge of service lifecycle management and subscription models
Preferred: 3+ years' experience in a support agreement renewal role
Experience with Cisco service contracts and CX Enterprise Agreements
Direct customer-facing experience, including presentations, QBRs, and consultative selling
Ability to provide revenue growth through renewals and upsells
Contract and order management experience, including tracking, reconciliation, and processing

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
Veteran priority referral consideration
Inclusive workplace committed to hiring candidates from all backgrounds