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Staff Support Specialist
Pressley Ridge. Perform clerical duties including typing, copying, mail handling, filing, faxing, and answering telephone inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in clerical duties, including record maintenance, documentation management, and effective communication with clients and colleagues. Maintains confidentiality and compliance with state and federal regulations while supporting case management operations.
Highest-signal resume keywords
Clerical DutiesRecord MaintenanceConfidentialityOutlook CalendarOffice Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TypingData Management SystemsReport GenerationDocumentation TrackingMail HandlingFilingFaxingNotification PreparationExpense ReportingMeeting Note Taking
Soft Skills
DiscretionRapport BuildingCommunication
Tools & Technologies
Outlook Calendar
Certifications & Qualifications
DPS DFPS FBI Child Abuse Clearances
Industry Keywords
ComplianceState RegulationsFederal RegulationsChild PlacementBusiness Operations
About the role
Key responsibilities & impact- Perform clerical duties including typing, copying, mail handling, filing, faxing, and answering telephone inquiries
- Prepare and send notifications and schedules to appropriate parties
- Maintain timely and accurate records and documentation
- Type correspondence and notifications
- Upload information into data management systems
- Generate reports requested by management
- Create and distribute service referrals
- Participate in child pending placement shifts as needed
- Develop and maintain tracking systems for required and incomplete documentation
- Report expenses and provide supporting documentation
- Maintain rapport with clients, families, colleagues, community partners, legal parties, and the general public
- Attend meetings and take meeting notes
- Maintain confidentiality of records and correspondence
- Assist case management staff and directors with business operations
- Complete required trainings and policy acknowledgements
- Use Outlook Calendar to reflect daily and weekly tasks
- Perform other duties assigned to maintain unit operations
Requirements
What you’ll need- High School diploma or GED
- Associate degree preferred
- At least one year office experience preferred
- DPS DFPS FBI Child Abuse clearances
- Current computer skills
- Ability to maintain confidentiality and exercise discretion
- Ability to meet licensing requirements and state and local laws and codes
- Ability to complete required trainings, online learning, and policy acknowledgements
- Ability to attend work regularly in accordance with agency leave policy
- Ability to use Outlook Calendar as instructed
- Ability to work in compliance with state and federal regulations
Benefits
Comp & perks- Medical coverage available with a Health Savings Account (HSA) with 100% employer match
- Prescription coverage
- Dental and vision plans
- Dependent Care Flexible Savings Account
- Retirement savings plan with an employer match
- Free life insurance and AD&D
- Paid Time Off
- 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
- Tuition reimbursement (if applicable)
- Employee Assistance Program (EAP)
- Hybrid work arrangement