Customer Success Agent

Primal Storm

. Handle customer inquiries through email, live chat, and social media .

Posted 9/18/2026part-timeRemote • Philippines, MalaysiaJunior💰 $5 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, including effective communication, problem-solving, and adherence to SOPs. Proficient in managing customer inquiries and maintaining accurate records while providing 24/7 support for subscription services.

Highest-signal resume keywords

Customer Support ExperienceDTC Brand ExperienceClear Written CommunicationProblem-Solving SkillsRecord Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly CommunicationProactive Problem-SolvingAbility to Work IndependentlyCalm Under PressureFlexibility

Industry Keywords

Subscription ServicesSOPsCustomer InquiriesReturnsRefundsShippingComplaintsCustomer RetentionSocial Media SupportLive Chat Support

About the role

Key responsibilities & impact

Handle customer inquiries through email, live chat, and social media
Support customers with orders, shipping, returns, refunds, subscriptions, and complaints
Help retain subscribers by understanding concerns and preventing avoidable cancellations
Follow SOPs and brand guidelines while using good judgment to find the right solution
Escalate complex cases and maintain accurate records
Encourage satisfied customers to share genuine reviews
Provide 24/7 support coverage for subscription customers worldwide

Requirements

What you’ll need

At least one year of customer support experience
Experience with DTC, subscription, or supplement brands is a plus
Clear, friendly, and professional written English
Reliable availability for agreed rotating shifts, including some nights and weekends
Flexibility to adjust working hours based on customer-support coverage needs
Stable internet, a backup connection, and a quiet workspace
Calm and proactive problem-solving
Ability to take ownership and communicate clearly under pressure
Ability to work independently without constant supervision
Ability to follow SOPs and brand guidelines
Ability to maintain accurate records and escalate complex cases

Benefits

Comp & perks

Flexible part-time schedule with rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance
Performance bonuses based on individual and team results
Paid trial with opportunity to continue in a long-term part-time role after successfully completing the trial
Long-term growth with potential for increased hours and responsibilities
Starting rate of $5 per hour