Primal Storm

Customer Success Manager

• Handle customer inquiries through email, live chat, and social media
• Support customers with orders, shipping, returns, refunds, subscriptions, and complaints
• Help retain subscribers by understanding concerns and preventing avoidable cancellations
• Follow SOPs and brand guidelines while using good judgment to find the right solution
• Escalate complex cases and maintain accurate records
• Encourage satisfied customers to share genuine reviews
• Provide 24/7 support coverage for subscription customers worldwide

Customer Success Agent

Creative Strategist

• Develop high-converting hooks, angles, ad scripts, and creative concepts for Meta
• Analyze winning ads, competitors, and creative performance patterns
• Produce 10 briefs/scripts weekly for real ad spend
• Collaborate closely with video editors and media buyers
• Build and improve creative testing systems through fast iteration
• Optimize for high ROAS, low CPA, scalable ad spend, and breakthrough winners
• Contribute directly to Primal Storm's eCommerce growth

Customer Success Agent

Direct Response Copywriter, Creative Strategist