Spanish-Speaking Customer Success Agent

Primal Storm

. Handle customer inquiries in Spanish and English through email, live chat, and social media .

Posted 10/12/2026part-timeRemote • Philippines, Malaysia, Venezuela, Nicaragua, Bolivia, ParaguayJunior💰 $12,000 - $15,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Spanish and English, with strong written communication skills, and possesses a proactive approach to problem-solving in customer support. Capable of managing customer inquiries across various platforms while adhering to brand guidelines and maintaining accurate records.

Highest-signal resume keywords

Fluent Spanish (C1/C2)Professional English (B2 or Higher)Customer Support ExperienceDTC or Subscription Brand ExperienceProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementShipping and ReturnsRefund ProcessingSubscription ManagementComplaint ResolutionRecord KeepingSOP AdherenceEscalation ManagementWritten Communication

Soft Skills

Calm Under PressureFriendly CommunicationOwnershipIndependenceFlexibility

Tools & Technologies

EmailLive ChatSocial Media

Industry Keywords

DTCSubscription BrandsSupplement Brands

About the role

Key responsibilities & impact

Handle customer inquiries in Spanish and English through email, live chat, and social media
Support customers with orders, shipping, returns, refunds, subscriptions, and complaints
Retain subscribers by understanding concerns and preventing avoidable cancellations
Follow SOPs and brand guidelines while using judgment to find appropriate solutions
Escalate complex cases
Maintain accurate customer records
Encourage satisfied customers to share genuine reviews
Work rotating shifts to support customers 24/7

Requirements

What you’ll need

Fluent Spanish (C1/C2 or equivalent) with excellent written communication skills
Professional English (B2 or higher) for internal communication and customer support
At least one year of customer support experience
Experience with DTC, subscription, or supplement brands is a plus
Reliable availability for agreed rotating shifts, including some nights and weekends
Flexibility to adjust working hours based on customer-support coverage needs
Stable internet, a backup connection, and a quiet workspace
Clear, friendly, and professional written English
Calm and proactive problem-solving
Ability to take ownership and communicate clearly under pressure
Ability to work independently without constant supervision
Must provide a working link to a short 2-minute video in Spanish introducing yourself and sharing relevant customer support experience

Benefits

Comp & perks

Flexible part-time schedule with rotating shifts based on 24/7 coverage needs, including some nights and weekends, with shifts agreed in advance
Starting rate: $5 per hour
Performance bonuses based on individual and team results
Paid trial with opportunity to continue in a long-term part-time role
Potential for increased hours and responsibilities
Career growth with a fast-growing international eCommerce brand