Primary Health Care, Inc (PHC)

Call Center Representative

• Answer incoming phone calls in a timely manner and routinely check the queue to monitor calls holding
• Provide information and assistance and navigate patients through the organization politely and effectively
• Use de-escalation techniques when needed
• Schedule appointments for medical, behavioral health, and dental providers, nurse visits, and other schedulable services
• Monitor schedules for errors or overbooking
• Collect, verify, update, and accurately document patient demographic, billing, and insurance information in the electronic health record
• Follow protocols to screen and route calls properly
• Send detailed messages through the electronic health record when needed
• Collect patient payments over the phone
• Work at the PHC Call Center located at the Administrative Office in Des Moines
• Typically work Monday–Friday, 8 AM–5 PM, 40 hours per week

Explore Bilingual Call Center Representative at Primary Health Care, Inc (PHC). Review requirements and application details.