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Part Time Bilingual Call Center Representative – Admin Office
Primary Health Care, Inc (PHC). Answer incoming phone calls in a timely manner and routinely check the queue to monitor calls holding .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication in both English and Spanish, with a focus on patient navigation and appointment scheduling. Proficient in electronic health records and detail-oriented in managing patient information and billing.
Highest-signal resume keywords
Customer Service ExcellenceBilingual Communication (English and Spanish)Electronic Health Record ManagementAppointment SchedulingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Health Record DocumentationAppointment SchedulingPatient Registration SystemsBasic Computer SkillsMicrosoft Office ProficiencyKeyboard EntryMulti-Line Telephone SystemClinical Terminology KnowledgeHealth Insurance KnowledgeCritical Thinking
Soft Skills
Effective Verbal CommunicationEffective Written CommunicationTeam CollaborationDependabilityEmpathy
Certifications & Qualifications
Associate Degree (Preferred)
Industry Keywords
HealthcareCall CenterCommunity Health CenterMedical ClinicDental ClinicPatient PaymentsMedicareMedicaidHuman ServicesSocial Services
About the role
Key responsibilities & impact- Answer incoming phone calls in a timely manner and routinely check the queue to monitor calls holding
- Provide information and assistance and navigate patients through the organization politely and effectively
- Use de-escalation techniques when needed
- Schedule appointments for medical, behavioral health, and dental providers, nurse visits, and other schedulable services
- Monitor schedules for errors or overbooking
- Collect, verify, update, and accurately document patient demographic, billing, and insurance information in the electronic health record
- Follow protocols to screen and route calls properly
- Send detailed messages through the electronic health record when needed
- Collect patient payments over the phone
- Work at PHC’s Call Center in the Administrative Office in Des Moines
- Typically work 20 hours per week: Monday 8 AM–5 PM, Tuesday–Thursday 1 PM–5 PM, Friday off
Requirements
What you’ll need- A minimum of 1 year of experience in healthcare, human services or social services; or 2 years in customer service
- Ability to effectively communicate in English and Spanish verbally and in writing
- Excellent customer service skills and commitment to service excellence
- Effective verbal and written communication skills
- Good problem-solving skills with ability to apply critical thinking
- Takes initiative and demonstrates dependability
- Team oriented with ability to collaborate effectively with others
- Listening and reading skills with ability to follow written and verbal instructions
- Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications
- Detail oriented with a high degree of accuracy
- Prioritization skills
- Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals
- Demonstrates professionalism with ability to remain calm in all situations and show empathy
- Preferred Associate degree in related field
- Preferred work experience in a call center, community health center, medical or dental clinic, or in the essential functions of the position
- Preferred experience working with patient registration systems and electronic health records
- Preferred experience using a multi line telephone system
- Preferred experience working with and/or knowledge of clinical terminology and health insurance, including Medicare and Medicaid
Benefits
Comp & perks- Generous PTO accrual
- Eight paid holidays
- License/certification fee reimbursement*
- Paid time off for continuing education & continuing education reimbursement*
- Tuition reimbursement program
- 401k with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounted pet insurance
- PHC Pride rewards program
- Development and growth opportunities
- Emerging Leaders training
- Dental Assistant Trainee Program
- Medical Assistant Trainee Program