Client Services Director – East Coast Preferred

Prime Global

. Shape client communication strategies in partnership with scientific leadership, ensuring alignment with medical, publications, and engagement objectives .

Posted 10/16/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, client communication strategies, and leadership within the pharmaceutical and medical communications sectors. Proven ability to mentor teams, oversee complex projects, and integrate industry developments into actionable client strategies.

Highest-signal resume keywords

10+ Years Experience In Pharmaceutical IndustryLife Sciences DegreeStrategic Account PlanningClient Communication StrategiesLeadership And Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth ManagementForecastingBudgetingResource PlanningProblem-SolvingProject ManagementData-Driven InsightsOmnichannel EngagementMSA SupportRFI/RFP Processes

Soft Skills

Interpersonal SkillsRelationship DevelopmentEffective CommunicationOrganizational SkillsTime Management

Industry Keywords

PharmaceuticalMedical EducationClient ServicesStrategic PlanningAI-Enabled Delivery

About the role

Key responsibilities & impact

Shape client communication strategies in partnership with scientific leadership, ensuring alignment with medical, publications, and engagement objectives
Lead strategic planning conversations with clients and internal stakeholders to shape account direction, drive growth, and ensure alignment
Facilitate targeted strategic workshops
Ensure account strategies reflect evolving client needs, industry trends, and future service opportunities
Lead high-value, complex, or sensitive client situations through to resolution
Coach and develop account leaders to strengthen strategic confidence, leadership presence, and client impact
Lead short-, medium-, and long-term forecasting, ensuring visibility of risk and opportunity
Contribute to annual budgeting, revenue phasing, and resource planning with Finance and the Vice President
Oversee resourcing, utilization, and recoverability across the portfolio while balancing delivery efficiency, quality, and team wellbeing
Support MSAs, pricing discussions, and procurement processes, including RFIs/RFPs
Integrate industry developments such as AI-enabled delivery, data-driven insight, and omnichannel engagement into client strategies and proposals
Provide values-led leadership to client services teams and foster a high-performing, inclusive, engaged culture
Develop and upskill junior team members to improve performance and accountability

Requirements

What you’ll need

10+ years of relevant experience working for a pharmaceutical company, medical education or communications agency or similar
A life sciences degree, ideally combined with a master’s or PhD
Ability to successfully oversee and manage multiple accounts including forecasting and account growth
Excellent interpersonal/relationship development skills working with both colleagues and clients
Ability to mentor and line manage account team members and identify training needs as required
Strategic insight, sound judgement and solid problem-solving skills; able to identify issues and find suitable solutions
Ability to effectively communicate, lead and delegate
Strategic understanding of project/account objectives and contribution to strategic account planning
Excellent organizational skills, time management and attention to detail
Ability to work in a fast-paced environment where multiple projects are in motion while being mindful of timelines and budget expectations
Effective communication skills both verbally and in writing
Leader mentality and level of accountability
Strong judgement and confident decision-making skills

Benefits

Comp & perks

Paid time off
Paid holidays
401k with match
Remote working
Medical, Dental and Vision benefits