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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep technical expertise in payments infrastructure, including API integration, network tokenisation, and regulatory compliance. Capable of effectively communicating complex technical concepts to both technical and non-technical stakeholders while managing cross-functional collaboration.
Highest-signal resume keywords
API IntegrationNetwork TokenisationPayments InfrastructureTechnical Account ManagementRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reading API LogsDebugging Integration IssuesWriting Basic ScriptsSQLUnderstanding WebhooksUnderstanding SDKsRoot-Cause AnalysisTechnical Deep-DivesSolution DesignIncident Management
Soft Skills
Proactive Risk IdentificationClear CommunicationExpectation ManagementPresentation SkillsCross-Functional Coordination
Industry Keywords
PaymentsFintechE-CommerceCard Scheme MechanicsBNPL RulesPCI Requirements
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Monitor merchant integrations and payment performance, including authorisation rates, network tokenisation coverage, and routing configuration
- Identify payment risks proactively
- Recommend and drive routing, network tokenisation, and configuration changes
- Root-cause complex technical issues using logs, traces, and API behaviour
- Own technical escalations and act as an incident contact for key merchants in partnership with Support
- Deliver post-incident root-cause analyses, explain impacts, and recommend preventative measures
- Lead technical deep-dives and solution design sessions for new PSP connectors, payment methods, and unreleased products
- Manage expectations during rollouts and provide structured feedback to Product and Engineering
- Run recurring technical integration reviews with merchant engineering and payments stakeholders
- Translate card scheme and regional regulatory changes into concrete technical plans
Requirements
What you’ll need- Deep, hands-on technical ability, including reading API logs and traces, debugging integration issues, and writing basic scripts/SQL
- Experience in a technical, merchant/customer-facing role such as Technical Account Manager, Solutions Engineer, Support Engineer, technical Customer Success Manager, or Implementation Specialist
- Experience in payments, fintech, or e-commerce
- Strong understanding of APIs, webhooks, and SDKs
- Ability to explain technical flows clearly to engineers and non-technical stakeholders
- Proactive approach to identifying and surfacing risk
- Confidence presenting technical material to senior technical stakeholders
- Ability to coordinate across engineering, product, and support teams
- Direct experience with payments infrastructure, including network tokenisation, PSP connectors/routing, or card scheme mechanics
- Experience supporting beta or early-access product rollouts
- Ability to navigate card scheme rules and regional regulation, including BNPL rules and PCI requirements
Benefits
Comp & perks- Flexible holiday, with 25 days minimum to be taken
- Co-working space access across major cities
- Workations and company retreat
- Best equipment for your role
- £500 towards home office setup
- Generous learning budget
- Private Medical Insurance
- Competitive share options
- Additional perks and benefits depending on location
- Strong onboarding
- Access to thoughtfully designed face-to-face time