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Senior Manager, Technology Operations
Primrose Schools. Own the stability, security, reliability, and scalability of corporate and franchise-facing technology systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT infrastructure, cybersecurity, and vendor relationships while ensuring compliance with regulatory standards. Proven ability to lead technology operations, develop budgets, and communicate effectively with stakeholders across various departments.
Highest-signal resume keywords
IT Infrastructure ManagementCybersecurity Program OwnershipChange Management LeadershipVendor Relationship ManagementIT Budget Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningDisaster Recovery PlanningIncident Response CoordinationRoot Cause AnalysisIT Asset Lifecycle ManagementSOC MonitoringVulnerability ManagementHelp Desk ManagementChange Management ProcessTechnology Operations Performance Reporting
Soft Skills
Communication SkillsLeadershipNegotiation SkillsStakeholder ManagementTeam Development
Tools & Technologies
EDR PlatformsIdentity Management ToolsSnowflakeDatabricksAzure AD
Certifications & Qualifications
ITIL FoundationPMPCISSPCompTIA Security+
Industry Keywords
Multi-Unit RetailFranchise ManagementChildcare TechnologyEducation TechnologyConsumer Services Technology
Tech Stack
Tools & technologiesAzureCloudCyber SecurityITSMPMP
About the role
Key responsibilities & impact- Own the stability, security, reliability, and scalability of corporate and franchise-facing technology systems
- Design and oversee corporate IT infrastructure across network, cloud, endpoint, and telecommunications environments
- Lead capacity planning, lifecycle management, and hardware/software refresh planning
- Oversee business continuity and disaster recovery planning, documentation, and annual testing
- Manage technology readiness for new school openings across departments
- Own the corporate cybersecurity program, including SOC monitoring, endpoint protection, vulnerability management, and security awareness training
- Maintain the IT risk register and ensure technology controls meet SOC 2, PCI, and regulatory requirements
- Lead incident response coordination and post-incident reviews
- Chair weekly CAB meetings, maintain the change log, enforce change windows, and oversee risk assessment and rollback planning
- Improve change management practices and educate stakeholders
- Serve as escalation point for emergency changes and change-owner conflicts
- Report technology operations performance and risk to executive leadership in plain language
- Represent technology operations in cross-functional initiatives, platform migrations, school launches, and process improvement workstreams
- Support franchise owner communications regarding outages, changes, and new capabilities
- Lead the IT Help Desk and track KPIs
- Drive root cause analysis for recurring incidents
- Own the IT asset lifecycle from procurement through disposition, including warranty management and ITAD
- Develop and manage the technology operations budget and report variances to the CIO
- Lead, develop, and mentor technology operations staff
- Manage vendor relationships, conduct quarterly business reviews, and maintain vendor scorecards
- Own IT policy and procedure documentation
- Maintain audit-ready evidence and coordinate with external auditors
Requirements
What you’ll need- 7+ years of progressive IT experience
- At least 3 years in a senior operations management role
- Demonstrated experience owning infrastructure, security, help desk, and vendor management simultaneously
- Hands-on experience leading a CAB or formal change management process
- Ability to communicate technology risk and performance to non-technical business stakeholders
- Strong vendor negotiation and relationship management skills
- Experience managing and developing small-to-midsize IT teams
- Experience with IT budget development and management
- Ability to operate in a fast-paced, multi-stakeholder environment with competing priorities
- Experience in a franchise, multi-unit retail, or distributed enterprise environment (50+ locations strongly preferred)
- Familiarity with childcare, education, or consumer services technology ecosystems
- ITIL Foundation certification or equivalent practical ITSM experience
- Experience with managed SOC providers, EDR platforms, and identity management tools such as Entra ID / Azure AD
- Exposure to Snowflake, Databricks, or other modern data infrastructure environments
- Experience supporting platform migrations or technology transitions at scale
- PMP, CISSP, CompTIA Security+, or similar certification is a plus
- Authorized to work in the United States
- Willing and able to commute to the company office
Benefits
Comp & perks- Commission or bonuses based on personal and company performance
- 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
- Health, dental and vision insurance
- 401k with company matching up to 3.5%
- Company-provided life insurance
- Employee Assistance Program
- Flexible work arrangements / flexible work from home options
- Fitness center
- Dry cleaning service
- Casual cafe
- Community bank
- Car washing service
- Paid family leave