Primrose Schools

Operations

• Own the stability, security, reliability, and scalability of corporate and franchise-facing technology systems
• Design and oversee corporate IT infrastructure across network, cloud, endpoint, and telecommunications environments
• Lead capacity planning, lifecycle management, and hardware/software refresh planning
• Oversee business continuity and disaster recovery planning, documentation, and annual testing
• Manage technology readiness for new school openings across departments
• Own the corporate cybersecurity program, including SOC monitoring, endpoint protection, vulnerability management, and security awareness training
• Maintain the IT risk register and ensure technology controls meet SOC 2, PCI, and regulatory requirements
• Lead incident response coordination and post-incident reviews
• Chair weekly CAB meetings, maintain the change log, enforce change windows, and oversee risk assessment and rollback planning
• Improve change management practices and educate stakeholders
• Serve as escalation point for emergency changes and change-owner conflicts
• Report technology operations performance and risk to executive leadership in plain language
• Represent technology operations in cross-functional initiatives, platform migrations, school launches, and process improvement workstreams
• Support franchise owner communications regarding outages, changes, and new capabilities
• Lead the IT Help Desk and track KPIs
• Drive root cause analysis for recurring incidents
• Own the IT asset lifecycle from procurement through disposition, including warranty management and ITAD
• Develop and manage the technology operations budget and report variances to the CIO
• Lead, develop, and mentor technology operations staff
• Manage vendor relationships, conduct quarterly business reviews, and maintain vendor scorecards
• Own IT policy and procedure documentation
• Maintain audit-ready evidence and coordinate with external auditors

Explore Senior Manager, Technology Operations at Primrose Schools. Review requirements and application details.