Client Success Specialist

Priority Technology Holdings, Inc. (NasdaqCM:PRTH)

. Conduct demos showcasing core and advanced features of the e|tab platform .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing client onboarding and support processes. Proficient in troubleshooting technical issues and coordinating hardware logistics to ensure seamless operations.

Highest-signal resume keywords

Customer Support ExperienceDigital Ordering Systems FamiliarityZendesk ProficiencyTechnical Troubleshooting SkillsClient Onboarding Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical TroubleshootingMenu ConfigurationIntegration Tasks SupportService Desk ReviewHardware Deployment Coordination

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsSelf-MotivatedCollaborative Work

Tools & Technologies

ZendeskE|tab PlatformPOS PlatformsPayment Key Setup

Industry Keywords

Customer SuccessClient OnboardingDigital MenusMerchant SupportService Level Agreements

About the role

Key responsibilities & impact

Conduct demos showcasing core and advanced features of the e|tab platform
Support partner demos in collaboration with senior team members
Continuously learn and communicate evolving platform capabilities
Build and configure digital menus for new merchant accounts
Coordinate with merchants to confirm menu accuracy and completion
Follow up to ensure seamless go-live processes
Assist with client onboarding according to established SLAs and processes
Handle introductory calls, menu setup, confirmations, and installation coordination
Support integration tasks, including payment key setup and navigation of Priority platforms
Provide first-line merchant support and resolve issues efficiently
Own assigned support tickets, including direct support escalations
Perform regular service desk reviews and ensure prompt resolution of customer concerns
Troubleshoot printer configurations and connectivity issues
Coordinate hardware shipments and deployments
Stay informed about hardware logistics

Requirements

What you’ll need

Strong communication and interpersonal skills
Demonstrated ability to learn technical tools and platforms quickly
Experience in customer support, onboarding, or success roles is a plus
Familiarity with digital ordering systems or POS platforms preferred
Organized, self-motivated, and able to work both independently and collaboratively
Prior experience using Zendesk or similar support tools preferred
Basic technical troubleshooting or IT support experience
Ability to lift 10 pounds
Requires eye-hand coordination, manual dexterity, and a normal range of hearing and vision (with or without correction)

Benefits

Comp & perks

Bonus programs
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs
Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
3 weeks PTO to start, with unlimited PTO after year one
Education expense reimbursement
Leadership development programs
Certified Payments Professional (CPP) certification support