Priority Technology Holdings, Inc. (NasdaqCM:PRTH)

Underwriter

• Lead, manage, and develop the underwriting team through coaching, mentoring, performance management, training, and clear expectations
• Oversee merchant underwriting activities and risk exposure across products and processing relationships
• Establish risk parameters and ensure decisions align with company policies, Card Brand requirements, and risk appetite
• Serve as escalation point and decision authority for complex, high-volume, or high-risk accounts
• Evaluate financial, credit, processing, fraud, and operational risks
• Determine approval structures, reserves, ACH delays, and other risk mitigants
• Monitor portfolio performance, underwriting quality, loss trends, and emerging risks
• Use data and analysis to identify concerns and recommend risk-management actions and process improvements
• Ensure adherence to Card Brand, KYC, AML, and company requirements
• Partner with Compliance, Risk, Operations, Sales, and other stakeholders on significant matters
• Serve as subject-matter expert on underwriting, credit, payments, risk management, and financial analysis
• Drive continuous improvement of underwriting policies, procedures, controls, and workflows
• Oversee fraud-risk management, including fraud identification, investigation, escalation, verification, and control practices
• Leverage internal tools and third-party resources to reduce fraudulent account exposure

Manager, Underwriting

Customer Success Manager

• Own and grow partner & client revenue by actively managing pipeline, forecasting performance, and delivering against assigned revenue targets
• Build and maintain senior-level relationships with key partners & clients as a trusted sales and growth advisor
• Develop and execute joint business plans and partner & client success strategies supporting revenue growth, market expansion, and product adoption
• Identify, qualify, and drive cross-sell and upsell opportunities across the full PRTH product and services portfolio
• Lead revenue-focused quarterly business reviews (QBRs), presenting performance insights, pipeline analysis, and growth opportunities
• Source, advance, and close partner & client-led opportunities
• Identify partner & client obstacles impacting revenue and work cross-functionally with Sales, Finance, Legal, Product, and Engineering to remove blockers
• Support contract structuring, pricing strategy, and commercial negotiations to maximize deal value and long-term profitability
• Drive partner & client-led initiatives, campaigns, and launches that generate measurable pipeline and closed-won revenue
• Travel up to 50% for customer meetings, deal negotiations, industry events, and strategic planning sessions
• Achieve or exceed partner & client revenue targets and build a healthy, predictable pipeline
• Expand wallet share through cross-sell and upsell of products and services
• Lead commercial discussions resulting in new deals, renewals, and expansions
• Align partner & client performance metrics with company revenue goals, market penetration, and product adoption

Success Manager

Product Manager

• Own the end-to-end equipment and terminal product strategy, roadmap, and execution across Clover, Dejavoo, and Valor
• Manage the Priority terminal ecosystem, including physical devices, iOS, Android, and web components
• Conduct market research, competitive analysis, and merchant interviews
• Establish and track KPIs including merchant adoption, feature utilization, deployment timelines, and churn reduction
• Act as Product Owner in an Agile/Scrum framework
• Write epics, user stories, and acceptance criteria
• Lead backlog grooming, sprint planning, and prioritization
• Collaborate with UX/UI designers on user flows, wireframes, and prototypes
• Oversee integrations with EMV card readers, contactless payments, payment protocols, and backend payment gateways
• Certify terminal peripherals with external manufacturing partners
• Partner with payment operations on device operation and certification
• Create documentation, release notes, training modules, and go-to-market materials
• Serve as a tier-3 subject matter expert for complex production issues
• Collaborate across engineering, deployment operations, processor and terminal partners, risk, merchant support, Product Marketing, Sales Enablement, and customer care

Manager, Underwriting

Success Manager

Senior Product Manager