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Purchasing Processing Team Lead
Priority Title. Oversee and support a team of escrow officers and/or assistants handling purchase transactions .
About the role
Key responsibilities & impact- Oversee and support a team of escrow officers and/or assistants handling purchase transactions
- Ensure accurate, timely, and compliant escrow services
- Maintain exceptional client service standards
- Monitor pipeline volumes and allocate workloads to balance team capacity
- Serve as an escalation point for complex or high-risk transactions
- Train, mentor, and coach team members on best practices, procedures, and compliance
- Ensure adherence to company policies, state regulations, and industry guidelines
- Collaborate with other departments to resolve title issues and coordinate closing timelines
- Review and approve closing documents and disbursements as needed
- Track and report team performance metrics to leadership
- Support continuous improvement, accountability, and customer service
Requirements
What you’ll need- Minimum 3 years of experience in title and escrow, specifically in purchase transactions
- Strong knowledge of mortgage loan documentation
- Excellent Microsoft Office skills, especially Excel for data analysis and reporting
- Proficiency with escrow and title software systems, such as SoftPro
- Proven leadership experience preferred
- Strong knowledge of title insurance, escrow procedures, and state regulatory requirements
- Excellent communication, organizational, and problem-solving skills
- Ability to prioritize tasks in a fast-paced environment
- High school diploma or equivalent required
- Associate or bachelor’s degree in business, real estate, or a related field preferred
- Minimum 3–5 years of experience in title and escrow, with a focus on purchase transactions
- Prior leadership, supervisory, or mentoring experience strongly preferred
- Escrow Officer license or certification, if required by state, preferred
- Must be able to sit for prolonged periods and work at a desk/computer
- Must be able to lift up to 15 pounds at times
- Must currently reside in one of the listed states: AL, AR, AZ, CA, CO, DE, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA, WV, or WY
- Must be currently authorized to work in the United States
Benefits
Comp & perks- Fully remote work arrangement
- Core business hours of 8:30am–5:30pm Monday through Friday
- 40 hours per week
- Potential to work in-office at the Virginia Beach, VA location if local