Priority Title

Procurement

• Oversee and support a team of escrow officers and/or assistants handling purchase transactions
• Ensure accurate, timely, and compliant escrow services
• Maintain exceptional client service standards
• Monitor pipeline volumes and allocate workloads to balance team capacity
• Serve as an escalation point for complex or high-risk transactions
• Train, mentor, and coach team members on best practices, procedures, and compliance
• Ensure adherence to company policies, state regulations, and industry guidelines
• Collaborate with other departments to resolve title issues and coordinate closing timelines
• Review and approve closing documents and disbursements as needed
• Track and report team performance metrics to leadership
• Support continuous improvement, accountability, and customer service

Purchasing Processing Team Lead