Advocate

• Educate patients on chronic pelvic pain conditions and PRM’s treatment approach
• Actively listen to patient concerns and provide clear, supportive guidance
• Ensure every patient interaction reflects PRM’s standards of excellence and care
• Handle inbound and outbound calls, texts, and emails from new and existing patient leads
• Qualify patients based on clinical appropriateness and readiness for consultation
• Address hesitations and objections using a patient-centered, educational approach
• Accurately document and navigate all patient interactions in CRM/EHR systems
• Track lead status, outcomes, and follow-up activity
• Maintain compliance with HIPAA and PRM policies

PRM

Patient Advocate

Call Center Patient Advocate, Patient Intake & Admissions