IT Support Technician

Proactive Technology Management

. Provide technical support across different client environments .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT support, particularly in Networking, Windows Servers, and Office 365, while providing exceptional customer service and technical guidance. Proficient in troubleshooting and implementing IT systems, with a strong focus on firewall management and network setup.

Highest-signal resume keywords

Tier 3-Level Support ExperienceNetworking ExpertiseWindows Server AdministrationFirewall TroubleshootingOffice 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NetworkingWindows ServersOffice 365Active DirectoryFirewall TroubleshootingAccess Point InstallationSwitch InstallationVirtualizationIT System ImplementationTechnical Support

Soft Skills

Customer ServiceCommunicationProblem-SolvingTeam CollaborationDecision-Making

Tools & Technologies

ConnectWise ManageSophosCiscoSonicWallWatchGuard

Certifications & Qualifications

IT-Related Certifications

Industry Keywords

MSP ExperienceTechnical SupportRemote TroubleshootingOn-Site SupportNetwork Setup

Tech Stack

Tools & technologies

CloudFirewalls

About the role

Key responsibilities & impact

Provide technical support across different client environments
Troubleshoot, implement, and install IT systems
Work remotely and on-site with clients as needed
Set up customer networks from cloud to keyboard
Install Windows Servers
Maintain configurations
Provide ongoing support for access points, firewalls, and switches
Perform remote troubleshooting and on-site support when required
Work directly with clients, decision makers, and other IT professionals
Guide purchasing decisions, set up new equipment, and implement new services for assigned clients
Track time consistently in ConnectWise Manage
Participate in the call queue, handle tickets, and take hand-offs from team members
Follow a career path from Integrator toward Engineer, Consultant, or IT specialization
Work Monday–Friday and one Saturday per month for the first 18 months

Requirements

What you’ll need

Experienced IT professional
Available to work full time between 10am–7pm or 11am–8pm EST
4+ years working at or above Tier 3-level support or in a specialist role is preferred
Strong grasp of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
5+ years of Office 365 and Windows Server experience
5+ years of firewall troubleshooting experience with Sophos, Cisco, SonicWall, or WatchGuard
5+ years of network setup experience, including installing access points, switches, and firewalls
Extensive experience leading migrations
Extensive experience in virtualization and networking
Above-and-beyond customer service
Bachelor's degree is good to have, not required
IT-related certifications are good to have
MSP experience is good to have

Benefits

Comp & perks

Full Medical Benefits
2 Weeks Paid Vacation
Dental & vision insurance
401(k) matching
Defined path for career development and personal growth
Monthly check-ins and annual path planning
Fun, team-based approach
Constantly learning new tech