Proactive Technology Management

Support Engineer

• Provide technical support across different client environments
• Troubleshoot, implement, and install IT systems
• Work remotely and on-site with clients as needed
• Set up customer networks from cloud to keyboard
• Install Windows Servers
• Maintain configurations
• Provide ongoing support for access points, firewalls, and switches
• Perform remote troubleshooting and on-site support when required
• Work directly with clients, decision makers, and other IT professionals
• Guide purchasing decisions, set up new equipment, and implement new services for assigned clients
• Track time consistently in ConnectWise Manage
• Participate in the call queue, handle tickets, and take hand-offs from team members
• Follow a career path from Integrator toward Engineer, Consultant, or IT specialization
• Work Monday–Friday and one Saturday per month for the first 18 months

IT Support Technician