FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Support Technician
Proactive Technology Management. Provide technical support and excellent customer service in different client environments .
Posted 10/27/2026full-timeFerndale • Michigan • United StatesMid-LevelSenior💰 $70,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Networking, Windows Servers, and Office 365, with a strong focus on customer service and technical support. Proficient in troubleshooting and managing client environments, including network setups and security configurations.
Highest-signal resume keywords
Networking ExpertiseWindows Server AdministrationOffice 365 SupportFirewall TroubleshootingCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NetworkingWindows ServersOffice 365Active DirectoryFirewall TroubleshootingVirtualizationNetwork SetupConfiguration MaintenanceTechnical SupportRemote Troubleshooting
Soft Skills
Customer ServiceCommunicationProblem SolvingCollaborationDecision Making
Tools & Technologies
ConnectWise ManageSophosCiscoSonicWallWatchguard
Certifications & Qualifications
IT-Related Certifications
Industry Keywords
MSP ExperienceTier 3 SupportDetroit Metro AreaClient ManagementOn-Site Projects
Tech Stack
Tools & technologiesCloudFirewalls
About the role
Key responsibilities & impact- Provide technical support and excellent customer service in different client environments
- Troubleshoot remotely and perform on-site visits as needed
- Set up customer networks from cloud to keyboard
- Install Windows Servers
- Maintain configurations
- Support access points, firewalls, and switches
- Work directly with clients, decision makers, and other IT professionals
- Guide purchasing decisions, set up new equipment, and implement new services
- Join the call queue, take tickets and hand-offs, and track time in ConnectWise Manage
- Participate in on-site projects and remote troubleshooting
- Progress through the Technician → Integrator → Engineer → Consultant career path
- Potentially manage assigned clients as a Primary technician
Requirements
What you’ll need- Experienced IT professional in the Detroit Metro/Ferndale area
- 4+ years working at or above Tier 3-level support or in a specialist role is preferred
- Strong grasp of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security
- 5+ Office 365 and Windows Server experience
- 5+ Firewall troubleshooting experience with Sophos, Cisco, SonicWall, or Watchguard
- 5+ Network Setup experience, including installing APs, switches, and firewalls
- Extensive experience in virtualization and networking
- Above and beyond customer service
- IT-related certifications are good to have
- MSP Experience is good to have
- Must work full time in the Detroit Metro/Ferndale area
- Monday–Friday schedule
- One Saturday per month for the first 18 months
Benefits
Comp & perks- Monthly check-ins and annual path planning
- Defined path for career development and personal growth
- Fun, team-based approach
- Constantly learning new tech
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Dental & vision insurance
- 401(k) matching