Prochant

General

• Provide thought leadership, quality assurance, and advanced expertise in billing and collections within Prochant’s HME Division.
• Oversee timely and accurate processing of HME reimbursement claims, including intake, eligibility/prior authorization, qualification, confirmation, billing, denials, accounts receivable, held/stopped release, or cash posting.
• Follow up with health plans and ensure clean claim submission.
• Serve as a flexible resource addressing emerging challenges, escalated client concerns, process breakdowns, and operational priorities.
• Utilize billing software, payer portals, and data reporting tools to manage outstanding accounts receivable and enhance cash collections.
• Mentor and train global reimbursement specialists on best practices and billing challenge resolution.
• Act as liaison between reimbursement specialists and management, assisting with escalated client concerns.
• Conduct quality assurance checks for claim accuracy, compliance, efficiency, and client-required protocols.
• Identify and resolve or escalate roadblocks affecting clients or Prochant.
• Maintain strong relationships with the Reimbursement Manager and respond to inquiries professionally and clearly.
• Prioritize responsibilities, manage workload, and adapt to changing priorities while meeting deadlines and outcomes.
• Collaborate with offshore teams and support organizational needs.
• Support special projects, process improvement initiatives, and cross-functional efforts contributing to operational excellence and client satisfaction.

Senior HME RCM Specialist

Implementation Specialist

• Lead onboarding of new clients to Prochant’s revenue cycle management services
• Implement new processes for existing clients
• Drive onboarding and implementation projects to successful completion on time, within scope, and on or under budget
• Maintain clear, consistent communication to support adoption of best practices
• Collaborate with client teams, IT, domestic and offshore operations, regulatory compliance, and account management
• Guide and coordinate offshore agents in alignment with Prochant’s best practices
• Balance the unique needs of U.S.-based clients
• Ensure billing, operations, cash flow, and quality patient care remain uninterrupted during transitions
• Align all critical path elements for scheduled go-lives

Senior HME RCM Specialist

Revenue Cycle Implementation Manager – DME/Infusion