Customer Success Engineer I, French Speaking

Procore

. Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform ROI and drive operational improvement .

Posted 11/4/2026full-timeRemote • CanadaJunior💰 CA$76,800 - CA$105,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer analytics and technical advisory roles, with a strong focus on driving operational improvements and maximizing platform ROI. Proficient in managing customer relationships and delivering tailored solutions within the construction sector.

Highest-signal resume keywords

Fluency In FrenchCustomer Success ExperienceTechnical Pre-Sales ExperienceConstruction Sector KnowledgeAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AnalyticsPlatform ArchitecturesCloud CapabilitiesBidding ProcessesRequests For Information (RFIs)SchedulingTechnical DemonstrationsOperational ImprovementSoftware AdoptionProcess Refinement

Soft Skills

Exceptional Written CommunicationVerbal Presentation SkillsVirtual Presentation SkillsMentoringCross-Department Collaboration

Industry Keywords

Construction ManagementCivil EngineeringMechanical EngineeringInformation SystemsComputer ScienceCustomer Engagement StandardsPlatform CapabilitiesIndustry Best PracticesCustomer SatisfactionTechnical Needs Escalation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform ROI and drive operational improvement
Architect and present value-focused solutions addressing customer business challenges and accelerating software adoption
Keep customer leadership informed about platform roadmaps and new feature releases
Serve as a technical advisor for complex technical needs and escalations, maintaining customer satisfaction and providing feedback to Product
Lead tailored product demonstrations and coordinate internal and external technical resources to resolve customer needs
Maintain expertise in platform capabilities, service offerings, and evolving industry standards
Support and mentor team members while refining processes and elevating global customer engagement standards
Travel up to 50% domestically and internationally for on-site customer consultations and industry events

Requirements

What you’ll need

Fluency in French (both verbal and written), subject to language verification
1+ years of direct experience within the construction sector
Solid understanding of industry sectors and project workflows, including bidding, Requests for Information (RFIs), and scheduling
Proven experience in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting
Exceptional written, verbal, and virtual presentation skills
Strong analytical and problem-solving capabilities
Ability to quickly grasp platform architectures and cloud capabilities
Ability to partner effectively across Sales, Product, and other internal departments
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

Benefits

Comp & perks

Equity Compensation may be available
Bonus Incentive Compensation may be available
Remote work arrangement
Travel opportunities to participate in industry events