Customer Success Engineer I, SMB

Procore

. Deliver actionable recommendations using customer analytics, usage metrics, and industry best practices to maximize platform ROI and drive operational improvement .

Posted 11/4/2026full-timeRemote • Texas • United StatesJunior💰 $67,840 - $93,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer analytics and technical advisory roles within the construction sector, with a strong focus on delivering actionable recommendations and driving software adoption. Capable of collaborating across departments to enhance customer engagement and refine operational processes.

Highest-signal resume keywords

Customer Success ExperienceTechnical Pre-Sales ExpertiseConstruction Sector KnowledgeAnalytical Problem-Solving SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AnalyticsPlatform Architecture UnderstandingCloud Capabilities KnowledgeProject Workflow FamiliarityBidding Process UnderstandingRequests For Information (RFIs)Scheduling KnowledgeTechnical Solutions ConsultingOperational Improvement StrategiesSoftware Adoption Techniques

Soft Skills

Exceptional Written CommunicationVerbal Communication SkillsVirtual Presentation SkillsMentoring AbilitiesCross-Functional Collaboration

Certifications & Qualifications

Bachelor’s Degree in Construction ManagementBachelor’s Degree in Civil EngineeringBachelor’s Degree in Mechanical EngineeringBachelor’s Degree in Information SystemsBachelor’s Degree in Computer Science

Industry Keywords

Construction SectorCustomer Engagement StandardsOperational ImprovementTechnical AdvisoryCustomer Leadership

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Deliver actionable recommendations using customer analytics, usage metrics, and industry best practices to maximize platform ROI and drive operational improvement
Architect and present value-focused solutions addressing customer business challenges and accelerating software adoption
Keep customer leadership informed about platform roadmaps and new feature releases
Guide customers through complex technical needs and escalations as a dedicated technical advisor
Provide feedback to the product team through customer engagements
Lead tailored product demonstrations
Coordinate internal and external cross-functional technical resources to resolve customer needs
Maintain expertise across platform capabilities, service offerings, and evolving industry standards
Support and mentor team members
Collaborate across the organization to refine processes and improve global customer engagement standards
Report to the Manager, Customer Success

Requirements

What you’ll need

1+ years of direct experience within the construction sector
Understanding of industry sectors and standard project workflows, including bidding, Requests for Information (RFIs), and scheduling
Experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting
Exceptional written, verbal, and virtual presentation skills
Strong analytical and problem-solving capabilities
Ability to learn platform architectures and cloud capabilities rapidly
Ability to partner effectively across Sales, Product, and other internal departments
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science, or equivalent education level / experience
Must reside in a Central Standard (CST), Pacific Standard (PST), or Mountain Standard (MST) time zone
Ability to travel up to 10% domestically

Benefits

Comp & perks

Equity Compensation eligibility
Bonus Incentive Compensation eligibility
Remote work within the US
Up to 10% domestic travel opportunities to conduct on-site customer consultations and participate in industry events