Senior Customer Success Engineer

Procore

. Leverage customer analytics, usage metrics, and industry best practices to provide actionable recommendations .

Posted 11/4/2026full-timeRemote • CanadaSenior💰 CA$108,800 - CA$149,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer analytics and technical advisory roles within the construction sector, with a strong focus on delivering value-driven solutions and enhancing customer engagement through effective collaboration and communication.

Highest-signal resume keywords

Customer Success ExperienceConstruction Industry KnowledgeTechnical Pre-Sales ExpertiseAnalytical Problem-Solving SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AnalyticsPlatform Architecture UnderstandingCloud Capabilities KnowledgeProject Workflow ManagementBidding Process FamiliarityRequests For Information (RFIs)Scheduling ExpertiseTechnical Solutions ConsultingProduct Demonstration SkillsCross-Functional Coordination

Soft Skills

Exceptional Written CommunicationVerbal Communication SkillsMentoring AbilitiesCollaboration SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor’s Degree in Construction ManagementBachelor’s Degree in Civil EngineeringBachelor’s Degree in Mechanical EngineeringBachelor’s Degree in Information SystemsBachelor’s Degree in Computer Science

Industry Keywords

Construction SectorCustomer Engagement StandardsIndustry Best PracticesTechnical Needs EscalationOn-Site Customer Consultations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leverage customer analytics, usage metrics, and industry best practices to provide actionable recommendations
Architect and present value-focused solutions addressing customer business challenges
Inform customer leadership about platform roadmaps and new feature releases
Serve as a technical advisor for complex technical needs and escalations
Lead tailored product demonstrations
Coordinate internal and external cross-functional technical resources to resolve customer needs
Maintain expertise in platform capabilities, service offerings, and industry standards
Support and mentor team members
Collaborate across the organization to refine processes and elevate global customer engagement standards
Travel up to 50% domestically and internationally for on-site customer consultations and industry events

Requirements

What you’ll need

5+ years of direct experience within the construction sector
Solid understanding of construction industry sectors and project workflows, including bidding, Requests for Information (RFIs), and scheduling
Proven experience in customer-facing technical roles such as Customer Success, Technical Pre-Sales, or Solutions Consulting
Exceptional written, verbal, and virtual presentation skills
Strong analytical and problem-solving capabilities
Ability to quickly grasp platform architectures and cloud capabilities
Ability to collaborate across internal departments, including Sales and Product
Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience

Benefits

Comp & perks

Equity Compensation eligibility
Bonus Incentive Compensation eligibility
Remote work arrangement
Travel opportunities to participate in industry events and conduct customer consultations