Customer Team Marketing Director

. Develop, sell in, and execute enterprise and brand-specific activations that drive incremental customer growth .

Posted 10/15/2026full-timeCharlotte • North Carolina • United StatesLead💰 $159,800 - $199,700 per yearWebsite

Key responsibilities & impact

Develop, sell in, and execute enterprise and brand-specific activations that drive incremental customer growth
Translate insights into ideas and go-to-market plans across Build, Remind and Buy, in-store and digitally
Deliver brand communication and content by providing Fit-to-Win guidance to category partners and briefs to agencies and content creators
Partner across categories to combine brand strategies and customer opportunities into cohesive marketing plans
Define and communicate the retailer Fit-to-Win across the Vectors of Superiority
Apply retailer, shopper, consumer, and competitive landscape insights to identify opportunities and strengthen customer plans
Navigate a complex, matrixed organization to align stakeholders and translate strategy into action
Design and deliver user growth strategies to drive household penetration growth across the total business and individual segments
Translate consumer, shopper, and customer insights into actionable growth strategies and activation plans
Lead customer team media planning and evaluate Retail Media Network proposals
Partner with category and media teams to align media investments with brand and customer objectives
Ensure plans and execution follow applicable stewardship guidance
Drive executional discipline while managing multiple priorities, partners, and stakeholders

What you’ll need

5+ years of relevant experience
Strong strategic leadership skills, particularly within highly complex and matrixed organizations
Demonstrated ability to lead and make progress through ambiguity
Strong brand-building experience, including taking work from insight and idea generation through activation and execution
Experience managing agencies and/or external creative partners
Strong collaboration and influencing skills, with the ability to align diverse stakeholders around a common strategy
Ability to translate consumer, shopper, brand, and customer insights into compelling marketing plans
Strong business judgment and commitment to disciplined stewardship
Immigration sponsorship is not available for this role
Qualified individuals will not be disadvantaged based on being unemployed

Comp & perks