Procurify

Customer Success Manager

• Own and grow a strategic book of business valued at $2M+
• Ensure customer retention, expansion, and long-term success
• Build and nurture executive-level relationships
• Drive customer advocacy, adoption, and expansion opportunities
• Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement
• Act as a trusted advisor using data-driven insights to help customers achieve business objectives
• Improve customer health by demonstrating value, identifying and mitigating risks, managing escalations, and implementing retention strategies
• Drive cross-functional collaboration with Product, Sales, and Support teams
• Identify and execute upsell and expansion opportunities
• Advocate for customer needs while balancing business objectives
• Serve as a subject matter expert on procurement, AP automation, and spend management

Senior Customer Success Manager