Customer Success Manager

Proesa - Cabinet de conseil, recrutement et formation

. Serve as the primary point of contact for clients on operations and maintenance matters .

Posted 10/5/2026full-timeParis • FranceMid-LevelSenior💰 €43,000 - €45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, contract governance, and performance analysis, with a strong focus on operational efficiency and service delivery in a technical environment.

Highest-signal resume keywords

Key Account ManagementContract ManagementPerformance AnalysisService DeliveryTechnical Infrastructure Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI ManagementReporting ProcessesPerformance MonitoringPreventive Maintenance

Soft Skills

Stakeholder CoordinationAutonomyStructured Approach

Tools & Technologies

ExcelPowerPointMonitoring Tools

Certifications & Qualifications

Master’s Degree

Industry Keywords

B2B EnvironmentContractual ComplianceService Level AgreementsCustomer SatisfactionDigital Tools

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients on operations and maintenance matters
Understand client priorities and formalize their requirements at contract launch
Support clients in using monitoring and tracking tools
Define and maintain reporting and governance processes
Ensure compliance with contractual commitments and SLAs
Coordinate the internal stakeholders involved in the contracts
Monitor incidents and complaints and coordinate action plans
Prepare and lead steering committees and performance reviews
Manage KPIs and analyze contract performance results
Identify performance gaps and their causes
Analyze preventive and corrective maintenance data, as well as hotline activity
Make recommendations to improve infrastructure availability and customer satisfaction
Identify additional needs and opportunities to evolve the services in collaboration with the Sales Manager

Requirements

What you’ll need

Master’s degree (Bac+5 equivalent), ideally from an engineering school, business school, or equivalent program
3 to 5 years of experience in a B2B environment
Experience in key account management, consulting, contract management, service delivery, or project management within a technical environment
Comfortable monitoring metrics, preparing reports, and analyzing performance
Experience in the operation, maintenance, or management of technical infrastructure is a strong advantage
Structured and autonomous, with the ability to coordinate multiple stakeholders effectively
Ability to analyze data and turn operational findings into concrete action plans
Proficiency in Excel and PowerPoint
Interest in digital tools and AI solutions is a plus

Benefits

Comp & perks

10 additional days off
Profit-sharing scheme
Health insurance
Swile meal vouchers
Occasional travel to client sites
High degree of autonomy in managing the activity
Excellent opportunities for career progression