Sales Manager, Phone Sales – Upsell Team

Profitroom

. Build the dedicated phone sales team, including recruitment, final interviews, onboarding and coaching .

Posted 11/6/2026full-timeRemote • PolandMid-LevelSenior💰 PLN 8,400 - PLN 9,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing high-performing phone sales teams, optimizing sales processes, and achieving measurable sales targets. Proficient in utilizing CRM tools like HubSpot for tracking performance metrics and enhancing client interactions.

Highest-signal resume keywords

B2B Sales ExperiencePhone Sales Team ManagementSales Process DevelopmentCRM Proficiency (HubSpot)Fluent Polish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process DesignKPI MonitoringSales Script CreationClient SegmentationCall Quality AssessmentSales ForecastingUpselling and Cross-SellingConversion Rate OptimizationActivity Measurement DefinitionCoaching and Feedback

Soft Skills

Effective CommunicationTeam LeadershipAnalytical ThinkingProblem SolvingClient Relationship Management

Tools & Technologies

CRM SoftwareHubSpotTelephony ToolsCall Recording Tools

Industry Keywords

SaaS SalesTelesalesInside SalesSubscription SalesHospitality Industry Knowledge

About the role

Key responsibilities & impact

Build the dedicated phone sales team, including recruitment, final interviews, onboarding and coaching
Conduct weekly 1:1 meetings
Design a repeatable phone sales process covering client segmentation and allocation, contact rhythm, qualification, offering, closing and implementation handover
Monitor KPIs and progress against goals, including calls, contacts, client-base coverage, call quality and financial results by service
Assess call quality, provide concrete feedback and ensure correct CRM usage
Create and continuously optimise sales scripts
Analyse results, optimise processes and prepare CRM-based reports
Define with RevOps what to measure in HubSpot and how, including telephony, call recording and reports
Talk to clients and close difficult deals when needed
Own the team's ARR result and sales forecast
Establish cooperation rules with Customer Success, including client contacts, exclusion lists and post-call information transfer
Propose the team's compensation model and targets
Maintain honest selling standards in a small, closely connected client market

Requirements

What you’ll need

At least 5 years of experience in B2B sales
At least 2 years managing a phone sales team, including telesales, inside sales, subscription or SaaS sales
Experience in a large organisation with a dedicated, high-volume telesales department
Hands-on readiness to talk to clients and demonstrate effective selling
Documented track record of delivering sales plans, activity volumes and conversion rates
Experience building sales processes, including scripts, contact cadence and client base segmentation
Ability to define measurements for activity, funnel and conversion
Ability to manage a team through numbers, 1:1 meetings and coaching based on call assessments
Polish at native level
English sufficient for working with international teams
Experience selling to an existing client base, upsell, cross-sell or renewal (nice to have)
Experience selling SaaS products, payments or digital services (nice to have)
Practical knowledge of a CRM such as HubSpot and experience introducing telephony and call recording tools (nice to have)
Knowledge of the hospitality industry (nice to have; not required)

Benefits

Comp & perks

Fixed base + bonus tied to team results
English classes
Dedicated team development fund
Co-financed medical and life insurance
Access to sports facilities
24 / 26 days off
Retreats and events
Wedding and baby packs
Employee referral program
Flat hierarchy: open communication, no bureaucracy
Employment contract or B2B form of employment