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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with experience in collections, effective communication abilities, and proficiency in computer and typing skills. Capable of managing multiple software applications while providing top-tier support in a call center environment.
Highest-signal resume keywords
Customer Service ExperienceCollections ExperienceVerbal Communication SkillsWritten Communication SkillsSpanish Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsTyping ProficiencyComputer LiteracyCall Center ExperienceHigh School Diploma or GED
Soft Skills
Excellent CommunicationCustomer Support
Tools & Technologies
Multiple Software Applications
Industry Keywords
Outbound CallsInbound CallsVirtual TrainingHome-Based WorkspaceInternet Connection Requirements
About the role
Key responsibilities & impact- Make outbound and inbound calls
- Collect on accounts that are past due
- Provide top-tier support and service to customers
- Complete five weeks of mandatory full-time virtual training
- Complete a 10-minute Virtual Introduction after submitting the application
Requirements
What you’ll need- Customer Service and prior collections experience
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent
- Must be 18 years or older
- Must be located within a 60-mile radius of Draper, UT
- Must have a designated home-based workspace that is quiet and free from distractions
- Must have a wired internet connection with at least 10 mbps download and 4 mbps upload; wireless, DSL, and/or satellite internet service providers are not compatible
- 100% attendance required during five weeks of mandatory virtual training
- Verified Spanish fluency qualifies for a 5% hourly pay increase
Benefits
Comp & perks- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
- Specific evening hours and weekend hours earn more hourly
- Verified Spanish fluency will receive a 5% hourly pay increase
- Monthly bonus