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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and collections experience, with excellent verbal and written communication skills. Proficient in computer literacy and capable of managing multiple software applications in a fast-paced call center environment.
Highest-signal resume keywords
Customer Service ExperienceCollections ExperienceVerbal Communication SkillsWritten Communication SkillsSpanish Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer LiteracyTyping ProficiencyCall Center ExperienceAccount CollectionVirtual Training Attendance
Soft Skills
Interpersonal Skills
Tools & Technologies
Multiple Software Applications
Certifications & Qualifications
High School DiplomaGED Equivalent
Industry Keywords
Outbound CallsInbound CallsCustomer SupportHome-Based WorkspaceInternet Connection Requirements
About the role
Key responsibilities & impact- Make outbound and inbound calls
- Collect on accounts that are past due
- Provide top-tier support and service to customers
- Complete five weeks of mandatory full-time virtual training, Monday-Friday, 8:30AM-5:00PM
- Work full-time weekday shifts between 6:00AM-8:00PM
- Work required Saturdays from 6:30AM-3:00PM
- Complete a 10-minute Virtual Introduction after submitting the application
Requirements
What you’ll need- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent
- Must be 18 years or older
- Must be located within a 60-mile radius of El Paso, TX
- Must have a designated home-based workspace that is quiet and free from distractions
- Must have a wired internet connection with at least 10 Mbps download and 4 Mbps upload speeds
- Wireless, DSL, and/or satellite Internet Service Providers are not compatible with the systems
- 100% attendance required during five-week mandatory virtual training
- Verified Spanish fluency qualifies for a 5% hourly pay increase
Benefits
Comp & perks- 5% hourly pay increase for verified Spanish fluency
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job required equipment and services
- Specific evening hours and weekend hours earn more hourly
- Monthly bonus opportunity