Senior Product Manager – Digital Self Service

Progressive Leasing

. Solve difficult problems through innovative solutions .

Posted 10/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on post-approval customer experiences, leveraging data-informed decision-making and cross-functional collaboration. Proficient in designing self-service solutions and optimizing customer interaction workflows in a fast-paced digital environment.

Highest-signal resume keywords

Product ManagementPost-Approval Product ExperienceAI Chatbot Workflow OptimizationFinancial Services FamiliarityExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentUse Case DefinitionFeature Requirements SpecificationData AnalysisIterative Release SchedulingCustomer Experience TestingRisk AssessmentSelf-Service Experience DesignPayment Product ManagementCustomer Notification Systems

Soft Skills

CollaborationSelf-MotivationFlexibilityListeningPresentation Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

FinTechConsumer LendingLease-to-OwnBNPLPayment FlowsLoan Lifecycle ManagementRegulatory Context

About the role

Key responsibilities & impact

Solve difficult problems through innovative solutions
Assess risks and opportunities using sound judgment and provide structured, data-informed written narratives
Collaborate constructively with engineers, designers, peers, and company leaders
Develop and maintain a product roadmap to improve the post-approval customer experience
Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research
Define use cases, features, requirements, and acceptance criteria
Establish iterative release schedules with dependent teams
Test, measure, and iterate on product experiences to identify friction and drive data-grounded improvements
Manage stakeholder expectations and communicate timelines, blockers, successes, and failures
Analyze product-feature performance
Establish organizational buy-in and maintain communication with functional areas

Requirements

What you’ll need

5 to 7 years of experience in software Product Management
Experience owning and managing post-approval or account management products in a consumer-facing digital environment
Ability to design and iterate on self-service experiences across web and mobile
Experience configuring or optimizing AI chatbot workflows for self-service customer resolution
Familiarity with financial services or fintech products, payment flows, lease or loan lifecycle management, and related regulatory context
Ability to move from high-level strategy to detailed execution
Exceptional communication skills, including listening, speaking, collaborating, writing, and presenting
Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment
Bachelor's degree or equivalent work experience
Payment or billing product experience
Experience with customer notification systems using push, email, or SMS triggers
Experience in lease-to-own, BNPL, consumer lending, or FinTech products
Mobile and web-based product experience
Risk product experience

Benefits

Comp & perks

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services