Senior Product Manager – Digital Self Service

Progressive Leasing

. Develop and maintain a product roadmap to continuously improve the post-approval customer experience .

Posted 10/12/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on enhancing customer experiences through data-driven decision-making and cross-functional collaboration. Proficient in managing post-approval products in digital environments, with a strong emphasis on communication and stakeholder management.

Highest-signal resume keywords

Product ManagementCustomer Experience ImprovementAI Chatbot Workflow OptimizationFinancial Services FamiliarityCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentUse Case DefinitionFeature Requirements AnalysisData AnalysisIterative Release Scheduling

Soft Skills

Exceptional CommunicationSelf-MotivationFlexibility in Fast-Paced Environments

Certifications & Qualifications

Bachelor's Degree or Equivalent Work Experience

Industry Keywords

Consumer-Facing Digital EnvironmentPayment FlowsLease Lifecycle ManagementLoan Lifecycle ManagementRegulatory Context

About the role

Key responsibilities & impact

Develop and maintain a product roadmap to continuously improve the post-approval customer experience
Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research
Define use cases, features, requirements, and acceptance criteria
Establish iterative release schedules with dependent teams
Test, measure, and iterate on product experiences using data to identify friction and drive improvements
Manage stakeholder expectations and communicate timelines, blockers, successes, and failures
Analyze product feature performance
Establish organizational buy-in and maintain communication with functional areas
Solve difficult problems through innovative solutions
Assess risks and opportunities using data-informed written narratives
Collaborate with engineers, designers, peers, and company leaders

Requirements

What you’ll need

5 to 7 years of experience in software Product Management
Experience owning and managing post-approval or account management products in a consumer-facing digital environment
Ability to design and iterate on self-service experiences across web and mobile
Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution
Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and regulatory context
Ability to move from high-level strategy to detailed execution
Exceptional communication skills and ability to write/present effectively to varied audiences
Demonstrated ability to self-motivate, self-direct, and be flexible in a fast-paced environment
Bachelor's degree or equivalent work experience

Benefits

Comp & perks

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance
Paid Parental Leave
Company Matched 401k
Paid Time Off
Paid Holidays
Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services