Senior Product Manager – Digital Self Service

Progressive Leasing

. Demonstrated ability to solve difficult problems by bringing innovative solutions .

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software product management with a focus on post-approval customer experiences, leveraging data-informed decision-making and effective communication across cross-functional teams. Proven ability to innovate and optimize self-service solutions in consumer-facing digital environments.

Highest-signal resume keywords

5-7 Years Experience In Software Product ManagementExperience Owning Post-Approval ProductsExperience Configuring AI Chatbot WorkflowsExceptional Communication SkillsFamiliarity With Financial Services Or Fintech Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentUse Case DefinitionFeature Requirements ArticulationData AnalysisCustomer Experience ImprovementRisk MitigationIterative Release SchedulingPerformance AnalysisSelf-Service Experience DesignPayment Product Experience

Soft Skills

Problem SolvingCollaborationSelf-MotivationFlexibilityHigh Integrity

Tools & Technologies

Customer Notification SystemsAI Chatbot WorkflowsWeb And Mobile Platforms

Industry Keywords

Fintech ProductsLease-To-OwnBNPLConsumer LendingPayment FlowsRegulatory Context

About the role

Key responsibilities & impact

Demonstrated ability to solve difficult problems by bringing innovative solutions
Use sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narratives
Proven ability to engage with engineers, designers, peers, and company leaders in a constructive and collaborative relationship
Develop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experience
Lead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research
Define use cases, features, requirements, and acceptance criteria that articulate desired product functionality
Establish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promised
Test, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in data
Manage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear manner
Analyze performance of product features
Establish buy-in at all levels of the organization and maintain strong communication channels with various functional areas

Requirements

What you’ll need

5 to 7 years of experience in software Product Management
Experience owning and managing post-approval or account management products in a consumer-facing digital environment
Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile
Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution
Familiarity with financial services or fintech products — comfortable navigating payment flows, lease or loan lifecycle management, and the regulatory context that comes with them
Ability to move from high-level strategy to detailed execution
Exceptional communication skills: listening, speaking, collaborating, and proven ability to write/present effectively to a variety of audiences
High-integrity and ambition to relentlessly pursue the best possible product and service
Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment
Passion and desire for innovating exciting new products
Bachelor's degree or equivalent work experience
Payment or billing product experience
Experience with customer notification systems — push, email, or SMS triggers tied to account or payment events
Experience in lease-to-own, BNPL, or other consumer lending / FinTech products
Mobile & web-based product experience
Risk product experience

Benefits

Comp & perks

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services