Director, Product

Progyny, Inc.

. Define the long-term direction and product strategy for Family Building Navigation .

Posted 10/23/2026full-timeNew York City • New York • United StatesLead💰 $170,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product strategy and management within digital health and employer-sponsored benefits, focusing on enhancing member engagement and navigation experiences. Proven ability to lead cross-functional teams, shape workflows, and utilize data-driven insights to drive measurable outcomes.

Highest-signal resume keywords

Product Management ExperienceDigital Health StrategyWorkflow DesignCross-Functional LeadershipExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyRoadmap DevelopmentCustomer Journey ImprovementOperational AutomationCase ManagementService Tools DesignData AnalysisPerformance MeasurementBenefit Information ConfigurationMarket Assessment

Soft Skills

Influencing Without AuthorityEmpathyJudgmentCommunicationLeadership

Industry Keywords

Family Building NavigationEmployer-Sponsored BenefitsCare NavigationSelf-ServicePersonalizationProactive OutreachMember EngagementDigital CapabilitiesComplex Service-Enabled EnvironmentSustainable Delivery Models

About the role

Key responsibilities & impact

Define the long-term direction and product strategy for Family Building Navigation
Own the vision, strategy, roadmap, and measurable outcomes for an integrated navigation experience
Improve member discovery, benefit understanding, guidance, action, enrollment, and ongoing engagement
Establish the appropriate roles of self-service, personalization, proactive outreach, and one-to-one guidance
Design seamless cross-channel handoffs with shared context and continuity
Develop journeys from awareness and referral through enrollment and sustained participation
Shape workflows, routing, case management, service tools, automation, and team enablement
Define implementation capabilities and tooling for benefit information collection and configuration
Align cross-functional teams on requirements, dependencies, sequencing, risks, and shared outcomes
Assess market and client needs and inform positioning, packaging, pricing, and sustainable delivery models
Use research, feedback, operational insight, experimentation, and performance data to validate opportunities and prioritize capabilities
Define and monitor navigation, enrollment, engagement, satisfaction, service effectiveness, efficiency, and business value measures
Communicate strategy, progress, tradeoffs, risks, and investment recommendations to senior leaders
Mentor and influence product partners across the organization

Requirements

What you’ll need

10+ years of product management or closely related experience
Significant leadership of product strategy, roadmaps, and delivery in digital health, employer-sponsored benefits, care navigation, or another complex service-enabled environment
Demonstrated ownership of a product area or portfolio with accountability for vision, investment priorities, cross-functional execution, and measurable customer and business outcomes
Experience designing scalable navigation or engagement experiences combining digital capabilities with personalized human support
Track record improving complex, multi-step customer or member journeys
Experience shaping workflows and tools for human-assisted services, including routing, case management, proactive outreach, service-team enablement, and operational automation
Strong judgment regarding digital self-service, automation, and human interaction
Ability to turn ambiguous opportunities into strategy, tradeoffs, priorities, and measurable results
Strong analytical and commercial judgment
Ability to influence and lead technical, clinical, operational, client-facing, and commercial teams without direct authority
Executive-level communication skills
Deep empathy for members navigating sensitive health and family-building decisions
Candidates must be authorized to work in United States without visa sponsorship, now or in the future

Benefits

Comp & perks

Paid family and parental leave
Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs
Company social events, including annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office